{"id":20348,"date":"2026-10-02T10:28:31","date_gmt":"2026-10-02T14:28:31","guid":{"rendered":"https:\/\/wp.glbgpt.com\/?p=20348"},"modified":"2026-10-02T10:28:32","modified_gmt":"2026-10-02T14:28:32","slug":"freshdesk-voice-ai-agents-freshcaller","status":"publish","type":"post","link":"https:\/\/wp.glbgpt.com\/hub\/zh\/freshdesk-voice-ai-agents-freshcaller","title":{"rendered":"\u5982\u4f55\u5728 Freshcaller \u4e2d\u8bbe\u7f6e\u8bed\u97f3 AI \u4ee3\u7406\u5e76\u5c06\u5176\u8fde\u63a5\u5230 Freshdesk"},"content":{"rendered":"<aside aria-label=\"\u7b80\u7b54\" style=\"box-sizing:border-box;margin:22px 0;padding:19px 21px;border-top:3px solid #a24f63;border-bottom:1px solid #dcc8cd;background:#fbf4f5\"><strong style=\"display:block;margin-bottom:7px;color:#813c4d;font-size:14px;text-transform:uppercase\">\u7b80\u7b54<\/strong><p style=\"margin:0;color:#293f36;font-size:17px;line-height:1.65\">Freshdesk \u662f\u5de5\u5355\u5de5\u4f5c\u533a\uff1bFreshcaller \u5219\u662f\u62e5\u6709\u7535\u8bdd\u53f7\u7801\u3001\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54\uff08IVR\uff09\u548c\u547c\u53eb\u8def\u7531\u529f\u80fd\u7684\u7535\u8bdd\u7cfb\u7edf\u3002Synthflow \u6216 Squawkvoice \u7b49\u7b2c\u4e09\u65b9\u8bed\u97f3\u5e73\u53f0\u8d1f\u8d23\u5904\u7406\u5bf9\u8bdd\u5f0f\u4eba\u5de5\u667a\u80fd\u5c42\u3002 \u53ea\u6709\u5f53\u8fd9\u4e09\u4e2a\u5c42\u7ea7\u90fd\u534f\u8c03\u4e00\u81f4\u65f6\uff0c\u8be5\u8bbe\u7f6e\u624d\u80fd\u6210\u529f\uff1a\u7535\u8bdd\u53f7\u7801\u80fd\u63a5\u901a\u5230\u6b63\u786e\u7684\u5ba2\u670d\u4ee3\u8868\uff0c\u4ea4\u63a5\u4e0a\u4e0b\u6587\u80fd\u6620\u5c04\u5230\u5b89\u5168\u7684 Freshcaller \u64cd\u4f5c\uff0c\u4e14\u751f\u6210\u7684 Freshdesk \u5de5\u5355\u5305\u542b\u53ef\u7528\u7684\u4e0a\u4e0b\u6587\u4fe1\u606f\u3002\u5efa\u8bae\u4ece\u6d4b\u8bd5\u53f7\u7801\u5f00\u59cb\uff0c\u8bbe\u7f6e\u6709\u4eba\u503c\u5b88\u7684\u5907\u7528\u65b9\u6848\uff0c\u7981\u7528\u5ba2\u6237\u56de\u590d\u529f\u80fd\uff0c\u5e76\u91c7\u7528\u9700\u7ecf\u5ba1\u6279\u7684\u79c1\u5bc6\u5907\u6ce8\u5de5\u4f5c\u6d41\u3002.<\/p><\/aside>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"647\" src=\"https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-1024x647.png\" alt=\"\u97f3\u9891\u53d1\u751f\u5668\" class=\"wp-image-18036\" srcset=\"https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-1024x647.png 1024w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-300x190.png 300w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-768x485.png 768w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-1536x970.png 1536w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-2048x1294.png 2048w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-small-font-size is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-vivid-purple-background-color has-text-color has-background has-link-color has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.glbgpt.com\/audio-generator?inviter=hub_audio_generator&amp;login=1\" style=\"padding-top:23;padding-right:23;padding-bottom:23;padding-left:23\">\u7acb\u5373\u8bd5\u7528\u591a\u79cd\u97f3\u9891\u6a21\u578b <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<nav aria-label=\"\u6587\u7ae0\u5185\u5bb9\" style=\"box-sizing:border-box;margin:24px 0;padding:20px;border:1px solid #bdd3ca;border-left:6px solid #2f6f5b;border-radius:8px;background:#eef6f2\"><strong style=\"display:block;margin-bottom:10px;color:#173c31;font-size:17px\">\u672c\u6307\u5357\u4e2d<\/strong><ol style=\"margin:0;padding-left:22px;columns:2;column-gap:34px\"><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#choose-the-architecture-before-touching-a-phone-number\" style=\"color:#245f4c\">\u5728\u5904\u7406\u7535\u8bdd\u53f7\u7801\u4e4b\u524d\uff0c\u5148\u9009\u62e9\u67b6\u6784<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#install-and-connect-the-voice-provider\" style=\"color:#245f4c\">\u5b89\u88c5\u5e76\u8fde\u63a5\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#build-the-handover-workflow-in-freshcaller\" style=\"color:#245f4c\">\u5728 Freshcaller \u4e2d\u6784\u5efa\u4ea4\u63a5\u5de5\u4f5c\u6d41<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#assign-the-workflow-to-a-test-number\" style=\"color:#245f4c\">\u5c06\u5de5\u4f5c\u6d41\u5206\u914d\u7ed9\u4e00\u4e2a\u6d4b\u8bd5\u53f7\u7801<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#understand-freshcaller-and-voice-provider-billing\" style=\"color:#245f4c\">\u4e86\u89e3 Freshcaller \u548c\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546\u7684\u8ba1\u8d39\u65b9\u5f0f<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#verify-the-freshdesk-ticket-path-separately\" style=\"color:#245f4c\">\u8bf7\u5355\u72ec\u9a8c\u8bc1 Freshdesk \u5de5\u5355\u7684\u8def\u5f84<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#troubleshooting-before-expanding-the-pilot\" style=\"color:#245f4c\">\u6269\u5c55\u8bd5\u70b9\u524d\u7684\u6545\u969c\u6392\u9664<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#conclusion\" style=\"color:#245f4c\">\u7ed3\u8bba<\/a><\/li><\/ol><\/nav>\n\n\n\n<h2 id=\"choose-the-architecture-before-touching-a-phone-number\" class=\"wp-block-heading\">\u5728\u5904\u7406\u7535\u8bdd\u53f7\u7801\u4e4b\u524d\uff0c\u5148\u9009\u62e9\u67b6\u6784<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFreshdesk \u8bed\u97f3 AI \u5ba2\u670d\u201d\u8fd9\u4e00\u672f\u8bed\u6db5\u76d6\u4e86\u4e09\u79cd\u4e0d\u540c\u7684\u5de5\u4f5c\uff1a<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Freshcaller\uff1a<\/strong> \u7535\u8bdd\u53f7\u7801\u3001\u6765\u7535\u3001\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54\uff08IVR\uff09\u3001\u5de5\u4f5c\u65f6\u95f4\u5185\u7684\u64cd\u4f5c\u4ee5\u53ca\u547c\u53eb\u8f6c\u63a5\u3002.<\/li><li><strong>\u8bed\u97f3\u63d0\u4f9b\u5546\uff1a<\/strong> \u5bf9\u8bdd\u3001\u8bed\u97f3\u8bc6\u522b\u3001\u54cd\u5e94\u3001\u667a\u80fd\u4f53\u6307\u4ee4\u4ee5\u53ca\u8f6c\u79fb\u4e0a\u4e0b\u6587\u3002.<\/li><li><strong>Freshdesk\uff1a<\/strong> \u5de5\u5355\u8bb0\u5f55\u3001\u5907\u6ce8\u3001\u540e\u7eed\u5904\u7406\u4ee5\u53ca\u56e2\u961f\u7684\u652f\u6301\u5de5\u4f5c\u6d41\u3002.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u7684\u2019 <a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000011867-voice-ai-agent-integration-in-freshcaller\">\u8bed\u97f3AI\u52a9\u624b\u96c6\u6210\u6307\u5357<\/a> \u4ecb\u7ecd\u4e86Synthflow\u548cSquawkvoice\u7b49\u7b2c\u4e09\u65b9\u96c6\u6210\u65b9\u6848\u3002\u6b64\u5916\uff0c\u8be5\u6587\u6863\u8fd8\u5728\u201c\u4f01\u4e1a\u7248\u201d\u5957\u9910\u4e2d\u5355\u72ec\u5217\u51fa\u4e86\u652f\u6301\u8bed\u97f3\u529f\u80fd\u7684IVR\u3002\u5bf9\u8bdd\u5f0f\u8bed\u97f3AI\u4e0e\u652f\u6301\u8bed\u97f3\u529f\u80fd\u7684IVR\u5e76\u975e\u4e92\u6362\u6982\u5ff5\uff1a\u524d\u8005\u8d1f\u8d23\u5904\u7406\u5bf9\u8bdd\u5e76\u80fd\u5e26\u4e0a\u4e0b\u6587\u8fdb\u884c\u4ea4\u63a5\uff1b\u540e\u8005\u5219\u4e3b\u8981\u7528\u4e8e\u901a\u8fc7IVR\u7cfb\u7edf\u4e3a\u6765\u7535\u8005\u63d0\u4f9b\u547c\u53eb\u5f15\u5bfc\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u66f4\u6539\u53f7\u7801\u4e4b\u524d\uff0c\u8bf7\u786e\u8ba4\u60a8\u62e5\u6709 Freshworks \u7684\u7ba1\u7406\u5458\u6743\u9650\u3001\u4e00\u4e2a\u7ecf\u6279\u51c6\u7684\u6d4b\u8bd5\u53f7\u7801\u3001\u4e00\u4e2a\u6709\u4eba\u503c\u5b88\u7684\u5907\u7528\u76ee\u7684\u5730\uff0c\u4ee5\u53ca\u5141\u8bb8\u4f7f\u7528\u865a\u6784\u6d4b\u8bd5\u4fe1\u606f\u7684\u652f\u6491\u653f\u7b56\u3002\u8bf7\u52ff\u4ece\u4e3b\u8981\u5ba2\u6237\u70ed\u7ebf\u5f00\u59cb\u6d4b\u8bd5\u3002AI \u95ee\u5019\u8bed\u7684\u6210\u529f\u64ad\u653e\u4ec5\u8bc1\u660e\u97f3\u9891\u5df2\u8fde\u63a5\uff0c\u5e76\u4e0d\u80fd\u8bc1\u660e\u5df2\u6210\u529f\u8f6c\u63a5\u3001\u5de5\u5355\u751f\u6210\u65f6\u95f4\u6216\u901a\u8bdd\u540e\u81ea\u52a8\u5316\u6d41\u7a0b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6709\u5173\u7ed3\u6784\u5316\u652f\u6301\u5ba1\u67e5\u7684\u603b\u4f53\u6982\u8ff0\uff0c, <a href=\"https:\/\/www.glbgpt.com\/hub\/ai-data-privacy\/\">\u4eba\u5de5\u667a\u80fd\u6570\u636e\u9690\u79c1<\/a> \u867d\u7136\u662f\u4e00\u4e2a\u6709\u7528\u7684\u8f85\u52a9\u5de5\u5177\uff0c\u4f46 GlobalGPT \u4e0a\u7684\u5185\u5bb9\u5e76\u975e Freshworks \u7684\u5b98\u65b9\u6587\u6863\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6d88\u8d39\u8005\u8bed\u97f3\u804a\u5929\u4e5f\u91c7\u7528\u4e86\u4e00\u79cd\u4e0d\u540c\u7684\u67b6\u6784\u3002\u8be5 <a href=\"https:\/\/www.glbgpt.com\/hub\/chatgpt-voice-rollout\/\">ChatGPT\u8bed\u97f3\u529f\u80fd\u4e0a\u7ebf<\/a> \u867d\u7136\u6709\u52a9\u4e8e\u89e3\u91ca\u5bf9\u8bdd\u5f0f\u754c\u9762\uff0c\u4f46\u5b83\u5e76\u672a\u63d0\u4f9b Freshcaller \u53f7\u7801\u3001SIP \u8def\u7531\u3001\u4ea4\u63a5\u4e0a\u4e0b\u6587\u6216 Freshdesk \u5de5\u5355\u3002.<\/p>\n\n\n\n<h2 id=\"install-and-connect-the-voice-provider\" class=\"wp-block-heading\">\u5b89\u88c5\u5e76\u8fde\u63a5\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Synthflow \u7684\u5b98\u65b9\u96c6\u6210\u8def\u5f84\u662f\u56f4\u7ed5 Freshworks Marketplace \u7684\u5b89\u88c5\u8bbe\u8ba1\u7684\u3002\u5f53\u524d\u7684 <a href=\"https:\/\/docs.synthflow.ai\/freshworks\">Synthflow Freshworks \u6587\u6863<\/a> \u6307\u51fa\u5e94\u901a\u8fc7\u8be5\u6d41\u7a0b\u521b\u5efa\u8d26\u6237\uff1b\u73b0\u6709\u7684\u72ec\u7acb Synthflow \u8d26\u6237\u65e0\u6cd5\u8fc1\u79fb\u81f3\u4e0e Freshworks \u5173\u8054\u7684\u8d26\u6237\u4e2d\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6b65\u9aa4 1\uff1a\u5b89\u88c5\u5e94\u7528\u7a0b\u5e8f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728 Freshworks \u4e2d\uff0c\u6253\u5f00 <strong>\u7ba1\u7406\u5458\u8bbe\u7f6e \u2192 \u5e02\u573a\u4e0e\u96c6\u6210 \u2192 \u5e02\u573a\u5e94\u7528<\/strong> \u5e76\u641c\u7d22 <strong>Synthflow \u8bed\u97f3 AI \u4ee3\u7406<\/strong> \uff08\u6216\u60a8\u8d26\u6237\u4e2d\u663e\u793a\u7684\u53d7\u652f\u6301\u7684\u66ff\u4ee3\u65b9\u6848\uff09\u3002\u5b89\u88c5\u8be5\u8f6f\u4ef6\u540e\uff0c\u8bf7\u6309\u7167\u914d\u7f6e\u63d0\u793a\u8fdb\u884c\u64cd\u4f5c\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6b65\u9aa4 2\uff1a\u4f7f\u7528\u624b\u673a API \u5bc6\u94a5<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks \u548c Synthflow \u90fd\u5c06\u7535\u8bdd\u51ed\u636e\u4e0e\u5176\u4ed6 API \u5bc6\u94a5\u533a\u5206\u5f00\u6765\u3002\u6253\u5f00\u4e2a\u4eba\u8d44\u6599\u6216 API \u8bbe\u7f6e\u533a\u57df\uff0c\u627e\u5230 <strong>\u624b\u673a API \u8be6\u7ec6\u4fe1\u606f<\/strong>. \u590d\u5236\u8be5\u5bc6\u94a5\uff0c\u800c\u975e CRM \u6216\u804a\u5929\u5bc6\u94a5\u3002\u5728\u5e94\u7528\u7684\u914d\u7f6e\u8868\u5355\u4e2d\u8f93\u5165 Freshworks \u57df\u540d\uff0c\u7136\u540e\u70b9\u51fb\u201c\u9a8c\u8bc1\/\u4fdd\u5b58\u201d\u6309\u94ae\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8bf7\u5c06\u51ed\u636e\u4fdd\u5b58\u5728\u6388\u6743\u914d\u7f6e\u8868\u5355\u4e2d\u3002\u8bf7\u52ff\u5c06 API \u5bc6\u94a5\u7c98\u8d34\u5230\u56e2\u961f\u6d88\u606f\u3001\u5c4f\u5e55\u622a\u56fe\u6216\u7f16\u7801\u4ee3\u7406\u63d0\u793a\u4e2d\u3002\u4fdd\u5b58\u540e\uff0c\u8bf7\u4f7f\u7528 <strong>\u6253\u5f00 Synthflow \u95e8\u6237<\/strong> \u901a\u8fc7 Freshworks \u5e94\u7528\u3002\u8be5\u5173\u8054\u95e8\u6237\u4fdd\u7559\u4e86 Freshcaller \u6240\u671f\u671b\u7684\u8d26\u6237\u5173\u8054\u5173\u7cfb\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7b2c 3 \u6b65\uff1a\u521b\u5efa\u8bed\u97f3\u673a\u5668\u4eba<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u94fe\u63a5\u7684\u95e8\u6237\u7f51\u7ad9\u4e2d\uff0c\u6253\u5f00 <strong>\u6211\u7684\u4ee3\u7406<\/strong> \u5e76\u521b\u5efa\u8bd5\u70b9\u5ba2\u670d\u4ee3\u8868\u3002\u5b9a\u4e49\u4e00\u4e2a\u72ed\u7a84\u7684\u652f\u6301\u8303\u56f4\u3001\u5df2\u6279\u51c6\u7684\u77e5\u8bc6\u5e93\u4ee5\u53ca\u660e\u786e\u7684\u5347\u7ea7\u5904\u7406\u7ed3\u679c\u3002\u6bcf\u4f4d\u65b0\u5ba2\u670d\u4ee3\u8868\u90fd\u4f1a\u83b7\u5f97\u4e00\u4e2a SIP URI\uff1bFreshcaller \u8d1f\u8d23\u7ba1\u7406\u7535\u8bdd\u53f7\u7801\uff0c\u800c\u547c\u53eb\u5de5\u4f5c\u6d41\u5219\u901a\u8fc7\u670d\u52a1\u63d0\u4f9b\u5546\u8fde\u63a5\u6307\u5411\u8be5\u5ba2\u670d\u4ee3\u8868\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7b2c\u4e00\u4e2a\u5ba2\u670d\u5e94\u56de\u7b54\u4e00\u4e2a\u5df2\u77e5\u95ee\u9898\uff0c\u5e76\u8bc6\u522b\u4e00\u6761\u7531\u4eba\u7c7b\u53d1\u8d77\u7684\u8bf7\u6c42\u8def\u5f84\u3002\u8bf7\u907f\u514d\u4f7f\u7528\u201c\u5904\u7406\u4efb\u4f55\u60c5\u51b5\u201d\u8fd9\u7c7b\u7b3c\u7edf\u7684\u6307\u793a\u3002\u8bf7\u5199\u4e0b\u5ba2\u670d\u5c06\u53d1\u9001\u7684\u786e\u5207\u4e0a\u4e0b\u6587\u540d\u79f0\uff0c\u56e0\u4e3aFreshcaller\u7a0d\u540e\u4f1a\u6839\u636e\u8fd9\u4e9b\u540d\u79f0\u5339\u914d\u76f8\u5e94\u7684\u64cd\u4f5c\u3002.<\/p>\n\n\n\n<h2 id=\"build-the-handover-workflow-in-freshcaller\" class=\"wp-block-heading\">\u5728 Freshcaller \u4e2d\u6784\u5efa\u4ea4\u63a5\u5de5\u4f5c\u6d41<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u7684\u2019 <a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000011218\">\u4ea4\u63a5\u6d41\u7a0b\u6307\u5357<\/a> \u5c06\u4e0a\u4e0b\u6587\u548c\u64cd\u4f5c\u89c6\u4e3a\u72ec\u7acb\u7684\u90e8\u5206\u3002\u4e0a\u4e0b\u6587\u662f\u5728\u8bed\u97f3\u63d0\u4f9b\u5546\u4e2d\u5b9a\u4e49\u7684\u89e6\u53d1\u5668\uff0c\u4f8b\u5982 <code>\u8d26\u5355_\u5347\u7ea7\u5904\u7406<\/code> \u6216 <code>caller_requests_human<\/code>. \u64cd\u4f5c\u662f\u6307\u5f53\u8be5\u4e0a\u4e0b\u6587\u51fa\u73b0\u65f6\uff0cFreshcaller \u6267\u884c\u7684\u64cd\u4f5c\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5f00\u653e <strong>\u7ba1\u7406\u5458\u8bbe\u7f6e \u2192 \u914d\u7f6e\u548c\u5de5\u4f5c\u6d41 \u2192 \u547c\u53eb\u5de5\u4f5c\u6d41<\/strong>, \u9009\u62e9 <strong>\u8bed\u97f3AI\u4ee3\u7406\u4ea4\u63a5<\/strong>, \u4e3a\u5de5\u4f5c\u6d41\u547d\u540d\uff0c\u5e76\u9009\u62e9\u8bed\u97f3\u4ee3\u7406\u3002\u8bf7\u5b8c\u5168\u6309\u7167\u670d\u52a1\u63d0\u4f9b\u5546\u4e2d\u7684\u914d\u7f6e\u8f93\u5165\u4e0a\u4e0b\u6587\u540d\u79f0\u3002\u7136\u540e\u5c06\u6bcf\u4e2a\u4e0a\u4e0b\u6587\u6620\u5c04\u5230\u4e00\u4e2a\u53d7\u652f\u6301\u7684\u64cd\u4f5c\uff1a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8bbe\u7f6e <strong>\u5982\u679c\u672a\u6536\u5230\u4e0a\u4e0b\u6587\u6216\u4e0a\u4e0b\u6587\u672a\u77e5<\/strong> \u5e94\u660e\u786e\u6307\u5b9a\u5907\u7528\u65b9\u6848\u3002\u5207\u52ff\u91c7\u7528\u9690\u5f0f\u5904\u7406\u3002\u5907\u7528\u65b9\u6848\u662f\u4ea7\u54c1\u884c\u4e3a\u7684\u4e00\u90e8\u5206\uff0c\u800c\u975e\u5b9e\u73b0\u7ec6\u8282\uff1a\u5b83\u51b3\u5b9a\u4e86\u5f53 AI \u7684\u8868\u8ff0\u4e0e Freshcaller \u7684\u4e0a\u4e0b\u6587\u5217\u8868\u51fa\u73b0\u504f\u5dee\u65f6\u5e94\u5982\u4f55\u5904\u7406\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8bf7\u5c06 Freshcaller \u4e0a\u4e0b\u6587\/\u64cd\u4f5c\u7f16\u8f91\u5668\u4f5c\u4e3a\u5df2\u914d\u7f6e\u540d\u79f0\u7684\u6743\u5a01\u6765\u6e90\u3002\u6587\u672c\u6a21\u578b\u53ef\u4ee5\u63d0\u4f9b\u6620\u5c04\u5efa\u8bae\uff0c\u4f46\u65e0\u6cd5\u786e\u8ba4\u751f\u4ea7\u5de5\u4f5c\u6d41\u4e2d\u662f\u5426\u4f7f\u7528\u4e86\u76f8\u540c\u7684\u62fc\u5199\u3002.<\/p>\n\n\n\n<section data-visual=\"process-flow\" aria-label=\"\u5c06\u6bcf\u4e2a\u8bed\u97f3\u4e0a\u4e0b\u6587\u6620\u5c04\u5230\u4e00\u4e2a\u660e\u786e\u7684\u64cd\u4f5c\" style=\"box-sizing:border-box;margin:24px 0;padding:22px;border:1px solid #b8cec5;border-radius:8px;background:#edf5f1\"><h3 style=\"margin:0 0 16px;color:#183b31;font:700 21px\/1.3 Georgia,serif\">\u5c06\u6bcf\u4e2a\u8bed\u97f3\u4e0a\u4e0b\u6587\u6620\u5c04\u5230\u4e00\u4e2a\u660e\u786e\u7684\u64cd\u4f5c<\/h3><div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px\"><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #2f705a;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">1<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>\u8d26\u5355_\u5347\u7ea7\u5904\u7406<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u547c\u53eb\u961f\u5217<\/strong><br>\u5411\u8ba1\u8d39\u652f\u6301\u56e2\u961f\u63d0\u4ea4\u7ecf\u6838\u5b9e\u7684\u8ba1\u8d39\u95ee\u9898<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #a45b6b;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">2<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>caller_requests_human<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u547c\u53eb\u961f\u5217\u6216\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54\uff08IVR\uff09<\/strong><br>\u8ba9\u6765\u7535\u8005\u9009\u62e9\u6b63\u786e\u7684\u56e2\u961f<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #2f705a;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">3<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>after_hours<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u8bed\u97f3\u4fe1\u7bb1<\/strong><br>\u5728\u975e\u5de5\u4f5c\u65f6\u95f4\u63a5\u6536\u6d88\u606f<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #a45b6b;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">4<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>\u9700\u8981\u4e13\u5bb6<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u8def\u7531\u81ea\u52a8\u5316<\/strong><br>\u5e94\u7528\u73b0\u6709\u7684\u8def\u7531\u89c4\u5219<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #2f705a;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">5<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>agent_uncertain<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u53e6\u4e00\u4e2a\u8bed\u97f3AI\u52a9\u624b\u6216\u961f\u5217<\/strong><br>\u5207\u6362\u5230\u66f4\u7a84\u7684\u6d41\u91cf<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #a45b6b;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">6<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>\u672a\u77e5\u4e0a\u4e0b\u6587<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u8bed\u97f3\u4fe1\u7bb1\u6216\u6302\u65ad<\/strong><br>\u5f53\u4e0a\u4e0b\u6587\u7f3a\u5931\u65f6\uff0c\u5e94\u5b89\u5168\u5730\u5931\u8d25<\/div><\/article><\/div><\/section>\n\n\n\n<figure data-asset-id=\"I02\" style=\"box-sizing:border-box;margin:28px 0;border:1px solid #d6dfda;border-radius:8px;overflow:hidden;background:#fff\"><img loading=\"lazy\" src=\"https:\/\/static.futureshareai.com\/glb_features\/mcp\/4\/freshdesk-voice-ai-agents-freshcaller-handover_376d39301d4b4ce48a7d2c8d0b19543d.webp\" alt=\"\u6458\u8981\uff1aFreshcaller \u8f6c\u63a5\u56fe\uff0c\u7528\u4e8e\u5c06\u8bed\u97f3\u4e0a\u4e0b\u6587\u4e0e\u961f\u5217\u3001IVR\u3001\u8bed\u97f3\u4fe1\u7bb1\u548c\u5907\u7528\u8def\u7531\u5173\u8054\u8d77\u6765\" width=\"1440\" height=\"1080\" decoding=\"async\" style=\"display:block;width:100%;height:auto\"><figcaption style=\"padding:12px 15px;color:#4a5b54;font-size:14px;line-height:1.55\">\u7528\u4e8e\u201c\u4e0a\u4e0b\u6587\u5230\u64cd\u4f5c\u201d\u4ea4\u63a5\u7684\u7f16\u8f91\u652f\u6301\u56fe\u8868\uff1b\u8bf7\u5728\u6b63\u5f0f\u4e0a\u7ebf\u7684\u4ea7\u54c1\u4e2d\u6838\u5b9e\u786e\u5207\u7684\u4e0a\u4e0b\u6587\u540d\u79f0\u3002.<\/figcaption><\/figure>\n\n\n\n<h2 id=\"assign-the-workflow-to-a-test-number\" class=\"wp-block-heading\">\u5c06\u5de5\u4f5c\u6d41\u5206\u914d\u7ed9\u4e00\u4e2a\u6d4b\u8bd5\u53f7\u7801<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u521b\u5efa\u4ea4\u63a5\u6d41\u7a0b\u5e76\u4e0d\u4f1a\u5728\u67d0\u4e2a\u53f7\u7801\u4e0a\u6fc0\u6d3b\u8be5\u6d41\u7a0b\u3002\u5728 Freshcaller \u4e2d\uff0c\u8bf7\u8f6c\u5230 <strong>\u7ba1\u7406\u5458\u8bbe\u7f6e \u2192 \u9891\u9053 \u2192 \u7535\u8bdd<\/strong>, \uff0c\u9009\u62e9\u4e00\u4e2a\u5df2\u6279\u51c6\u7684\u53f7\u7801\uff0c\u5e76\u6253\u5f00\u5176\u7f16\u8f91\u63a7\u4ef6\u3002\u5728 <strong>\u8c03\u7528\u64cd\u4f5c<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u9009\u62e9\u8425\u4e1a\u65f6\u95f4\u8868\u3002.<\/li><li>\u8bbe\u7f6e <strong>\u5de5\u4f5c\u65f6\u95f4\u5185\u7684\u884c\u52a8<\/strong> \u81f3 <strong>\u53d1\u9001\u7ed9\u8bed\u97f3AI\u52a9\u624b<\/strong>.<\/li><li>\u9009\u62e9\u76ee\u6807\u8bed\u97f3\u5ba2\u670d\u4ee5\u53ca\u5177\u4f53\u7684\u8f6c\u63a5\u6d41\u7a0b\u3002.<\/li><li>\u68c0\u67e5\u201c\u5916\u62e8\u7535\u8bdd\u201d\u64cd\u4f5c\uff0c\u7136\u540e\u4fdd\u5b58\u3002.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u8bf7\u5728\u5de5\u4f5c\u65f6\u95f4\u5185\u6d4b\u8bd5\u4e00\u6b21\uff0c\u5728\u975e\u5de5\u4f5c\u65f6\u95f4\u5185\u6d4b\u8bd5\u4e00\u6b21\u3002\u5728\u63a5\u542c\u5ba2\u670d\u4ee3\u8868\u7684\u89c6\u56fe\u4e2d\uff0c\u6838\u5bf9\u5b9e\u9645\u8f6c\u63a5\u76ee\u7684\u5730\u548c\u8f6c\u63a5\u6458\u8981\u3002\u4e0d\u8981\u4ec5\u51ed\u8bed\u97f3\u5ba2\u670d\u4ee3\u8868\u8bf4\u201c\u6211\u73b0\u5728\u4e3a\u60a8\u8f6c\u63a5\u201d\u5c31\u76f8\u4fe1\u3002\u8be5 <a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000011218\">Freshcaller \u4ea4\u63a5\u6587\u6863<\/a> \u6307\u51fa\uff0c\u63a5\u624b\u4ee3\u7406\u5e94\u770b\u5230\u4e00\u4efd\u7b80\u8981\u6458\u8981\uff0c\u5982\u679c\u914d\u7f6e\u652f\u6301\uff0c\u5219\u8be6\u7ec6\u7684\u4ea4\u63a5\u80cc\u666f\u4ee5\u53ca\u540e\u7eed\u5bf9\u8bdd\u3001\u5bf9\u8bdd\u8bb0\u5f55\u548c\u5f55\u97f3\u5c06\u4fdd\u5b58\u5728\u201c\u6536\u4ef6\u7bb1\u201d\u4e2d\u3002.<\/p>\n\n\n\n<h2 id=\"understand-freshcaller-and-voice-provider-billing\" class=\"wp-block-heading\">\u4e86\u89e3 Freshcaller \u548c\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546\u7684\u8ba1\u8d39\u65b9\u5f0f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Freshcaller \u548c\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546\u8861\u91cf\u7684\u6307\u6807\u4e0d\u540c\u3002Freshworks \u76ee\u524d\u7684 <a href=\"https:\/\/www.freshworks.com\/freshcaller-cloud-pbx\/pricing\/\">Freshcaller \u5b9a\u4ef7\u9875\u9762<\/a> \u663e\u793a\u5e74\u5ea6\u5ea7\u4f4d\u4ef7\u683c\u4ee5\u53ca\u6309\u5206\u949f\u8ba1\u8d39\u7684\u8d39\u7528\uff1a<\/p>\n\n\n\n<div style=\"overflow-x:auto;margin:20px 0\"><table style=\"border-collapse:collapse;width:100%;min-width:640px\"><thead><tr><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u8ba1\u5212<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u5e74\u5ea6\u5ea7\u4f4d\u4ef7\u683c<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u6bcf\u4e2a\u8d26\u6237\u6bcf\u6708\u5305\u542b\u7684\u63a5\u542c\u5206\u949f\u6570<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u503c\u5f97\u6ce8\u610f\u7684\u8bed\u97f3\u529f\u80fd<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u514d\u8d39<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$0\/\u4ee3\u7406\/\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u672a\u5217\u51fa\u6d25\u8d34<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u57fa\u672c\u6765\u7535\u663e\u793a\u3001\u5907\u6ce8\u3001\u95ee\u5019\u8bed\u3001\u6307\u6807<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u589e\u957f<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$15\/\u4ee3\u7406\/\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">2,000<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u53f7\u7801\u643a\u8f6c\u3001\u7b49\u5f85\u961f\u5217\u3001\u8bed\u97f3\u4fe1\u7bb1\u3001\u8f6c\u63a5\u3001\u5f55\u97f3<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u4e13\u4e1a<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$39\/\u4ee3\u7406\/\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">3,000<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u547c\u53eb\u8def\u7531\u81ea\u52a8\u5316\u3001\u4f1a\u8bae\u529f\u80fd\u3001\u667a\u80fd\u5347\u7ea7\u5904\u7406<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u4f01\u4e1a<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$69\/\u4ee3\u7406\/\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">5,000<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u652f\u6301\u8bed\u97f3\u4ea4\u4e92\u7684IVR\u53ca\u670d\u52a1\u7ea7\u522b\u76d1\u63a7<\/td><\/tr><\/tbody><\/table><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks \u8868\u793a\uff0cFreshcaller \u4f1a\u6309\u7535\u8bdd\u7ebf\u8def\u4fdd\u6301\u901a\u8bdd\u72b6\u6001\u7684\u5168\u90e8\u65f6\u95f4\u8ba1\u8d39\uff0c\u5305\u62ec AI \u8f6c\u63a5\u540e\u7531\u4eba\u5de5\u5ba2\u670d\u63a5\u542c\u7684\u90e8\u5206\u3002\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546\u5219\u4f1a\u6839\u636e\u5176\u5957\u9910\u89c4\u5b9a\uff0c\u5bf9 AI \u5904\u7406\u7684\u65f6\u95f4\u6bb5\u5355\u72ec\u8ba1\u8d39\u3002 \u4ee5\u4e00\u901a10\u5206\u949f\u7684\u7535\u8bdd\u4e3a\u4f8b\uff0c\u5176\u4e2d6\u5206\u949f\u7531AI\u5904\u7406\uff0c4\u5206\u949f\u7531\u4eba\u5de5\u5904\u7406\uff0cFreshcaller\u53ef\u80fd\u4f1a\u5c06\u5168\u90e810\u5206\u949f\u8ba1\u5165\u8ba1\u8d39\uff0c\u800c\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546\u5219\u4ec5\u8ba1\u8d396\u5206\u949f\u3002\u56e0\u6b64\uff0c\u4ec5\u51ed\u5355\u4e2a\u5ea7\u5e2d\u7684\u4ef7\u683c\u65e0\u6cd5\u51c6\u786e\u4f30\u7b97\u901a\u8bdd\u603b\u6210\u672c\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u670d\u52a1\u5546\u7684\u5957\u9910\u548c\u5bb9\u91cf\u53ef\u80fd\u4f1a\u53d1\u751f\u53d8\u5316\u3002\u8bf7\u5c06 Freshcaller \u7684\u8868\u683c\u4e0e Synthflow \u7684\u8d26\u6237\u7279\u5b9a\u6761\u6b3e\u5206\u5f00\uff0c\u5e76\u5728\u53d1\u5e03\u5f53\u5929\u6838\u5bf9\u8fd9\u4e24\u4e2a\u6765\u6e90\u7684\u4fe1\u606f\u3002\u5173\u4e8e\u5957\u9910\u5bf9\u6bd4\u7684\u4e00\u822c\u80cc\u666f\u4fe1\u606f\uff0c, <a href=\"https:\/\/www.glbgpt.com\/hub\/best-all-in-one-ai-tools-and-platforms-11-options-compared\/\">\u4e00\u4f53\u5316\u4eba\u5de5\u667a\u80fd\u5de5\u5177\u548c\u5e73\u53f0<\/a> \u53ef\u4ee5\u6dfb\u52a0\u94fe\u63a5\uff0c\u4f46\u8fd9\u5e76\u4e0d\u53d6\u4ee3\u4efb\u4e00\u4f9b\u5e94\u5546\u7684\u5b9a\u4ef7\u9875\u9762\u3002.<\/p>\n\n\n\n<h2 id=\"verify-the-freshdesk-ticket-path-separately\" class=\"wp-block-heading\">\u8bf7\u5355\u72ec\u9a8c\u8bc1 Freshdesk \u5de5\u5355\u7684\u8def\u5f84<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u7535\u8bdd\u6e20\u9053\u548c\u5de5\u5355\u6e20\u9053\u53ef\u80fd\u5728\u4e0d\u540c\u65f6\u95f4\u70b9\u51fa\u73b0\u6545\u969c\u3002\u5ba2\u670d\u4eba\u5458\u53ef\u80fd\u4f1a\u5728\u901a\u8bdd\u5f00\u59cb\u65f6\u7acb\u5373\u521b\u5efa\u4e00\u4e2a Freshdesk \u5de5\u5355\uff0c\u7136\u540e\u7a0d\u540e\u518d\u6dfb\u52a0\u6458\u8981\u3002\u7531\u201c\u65b0\u5de5\u5355\u201d\u89e6\u53d1\u7684\u81ea\u52a8\u5316\u6d41\u7a0b\u53ef\u80fd\u4f1a\u5728\u6709\u7528\u7684\u901a\u8bdd\u4e0a\u4e0b\u6587\u51fa\u73b0\u4e4b\u524d\u5c31\u8fd0\u884c\u3002\u7531\u201c\u5de5\u5355\u66f4\u65b0\u201d\u89e6\u53d1\u7684\u81ea\u52a8\u5316\u6d41\u7a0b\u53ef\u80fd\u4f1a\u968f\u7740\u5ba2\u670d\u4eba\u5458\u4e0d\u65ad\u6dfb\u52a0\u5907\u6ce8\u800c\u53cd\u590d\u8fd0\u884c\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5bf9\u4e8e\u547c\u53eb\u540e\u5c42\uff0c, <a href=\"https:\/\/www.glbgpt.com\/hub\/can-gpt-summarize-support-conversations-automatically\/\">\u81ea\u52a8\u652f\u6301\u5bf9\u8bdd\u6458\u8981<\/a> \u63d0\u4f9b\u4e86\u4e00\u4e2a\u6709\u7528\u7684\u5ba1\u6838\u6846\u67b6\u3002\u8fd9\u5e76\u4e0d\u80fd\u8bc1\u660e\u5728\u8be5\u8bbe\u7f6e\u4e0b\uff0cFreshcaller \u521b\u5efa\u6216\u66f4\u65b0\u4e86\u8be5\u5de5\u5355\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f7f\u7528\u4e00\u4e2a\u6388\u6743\u7684\u6a21\u62df\u6d4b\u8bd5\u8bf7\u6c42\uff0c\u7136\u540e\u624b\u52a8\u68c0\u67e5\u751f\u6210\u7684\u5de5\u5355\uff1a<\/p>\n\n\n\n<div style=\"overflow-x:auto;margin:20px 0\"><table style=\"border-collapse:collapse;width:100%;min-width:640px\"><thead><tr><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u821e\u53f0<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u9700\u8981\u6838\u5b9e\u7684\u5185\u5bb9<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u8bed\u97f3\u5207\u6362<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u8be5\u8c03\u7528\u5df2\u5230\u8fbe\u76ee\u6807\u4eba\u7c7b\u961f\u5217\u6216\u6587\u6863\u4e2d\u6307\u5b9a\u7684\u5907\u7528\u65b9\u6848<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u5de5\u5355\u521b\u5efa<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">Freshdesk \u4e2d\u5df2\u5b58\u5728\u4e00\u4e2a\u5305\u542b\u9884\u671f\u901a\u8bdd\u80cc\u666f\u4fe1\u606f\u7684\u5de5\u5355<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u4e0a\u4e0b\u6587\u8d28\u91cf<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u8eab\u4efd\u72b6\u6001\u3001\u8bf7\u6c42\u548c\u672a\u89e3\u51b3\u7684\u4e8b\u5b9e\u4ecd\u4fdd\u6301\u660e\u786e<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u81ea\u52a8\u5316\u8303\u56f4<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u4ec5\u5904\u7406\u4e86\u98de\u884c\u5458\u7684\u673a\u7968<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u8349\u7a3f\u76ee\u7684\u5730<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u540e\u7eed\u5185\u5bb9\u4ee5\u5185\u90e8\u5907\u5fd8\u5f55\u7684\u5f62\u5f0f\u5448\u73b0<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u5ba2\u6237\u56de\u590d<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u5728\u83b7\u5f97\u5355\u72ec\u6279\u51c6\u4e4b\u524d\uff0c\u53d1\u9001\u529f\u80fd\u4ecd\u5904\u4e8e\u7981\u7528\u72b6\u6001<\/td><\/tr><\/tbody><\/table><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u53ea\u6709\u5728\u786e\u5b9a\u5de5\u5355\u7c7b\u578b\u540e\uff0c\u624d\u5e94\u914d\u7f6e\u9488\u5bf9\u6027\u5f3a\u7684 Freshdesk \u81ea\u52a8\u5316\u6d41\u7a0b\u3002\u8bf7\u6ce8\u610f <strong>\u53d1\u9001\u5de5\u5355\u56de\u590d<\/strong> \u5df2\u7981\u7528\u3002\u9700\u7ecf\u6279\u51c6\u624d\u80fd <strong>\u7559\u4e0b\u5185\u90e8\u5907\u6ce8<\/strong>, \uff0c\u5e76\u6392\u9664\u65e0\u5173\u7684\u64cd\u4f5c\u3002\u533a\u5206\u201c\u65b0\u5efa\u5de5\u5355\u201d\u89e6\u53d1\u5668\u548c\u201c\u5de5\u5355\u66f4\u65b0\u201d\u89e6\u53d1\u5668\uff0c\u5e76\u5728\u81ea\u52a8\u5316\u6d41\u7a0b\u7ed3\u675f\u540e\u521b\u5efa\u4e00\u4e2a\u65b0\u7684\u5339\u914d\u6d4b\u8bd5\u4e8b\u4ef6\u3002\u8bf7\u52ff\u671f\u671b\u65b0\u521b\u5efa\u7684\u89c4\u5219\u80fd\u591f\u8ffd\u6eaf\u5904\u7406\u4e4b\u524d\u7684\u68c0\u67e5\u5de5\u5355\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u9009\u62e9\u72ec\u7acb\u7684\u6587\u672c\u8bc4\u5ba1\u6a21\u578b\u65f6\uff0c\u5e94\u6bd4\u8f83\u5177\u4f53\u7684\u8bc4\u5ba1\u6807\u51c6\uff0c\u800c\u4e0d\u662f\u4ec5\u51ed\u719f\u6089\u7684\u54c1\u724c\u540d\u79f0\u3002A <a href=\"https:\/\/www.glbgpt.com\/hub\/best-ai-assistant-tested-ranked\/\">\u7ecf\u8fc7\u6d4b\u8bd5\u7684AI\u52a9\u624b\u5bf9\u6bd4<\/a> \u867d\u7136\u8fd9\u4e9b\u4fe1\u606f\u53ef\u4ee5\u4f5c\u4e3a\u51b3\u7b56\u4f9d\u636e\uff0c\u4f46Freshcaller\u65b9\u6848\u4ecd\u9700\u8fdb\u884c\u4e13\u95e8\u7684\u6388\u6743\u547c\u53eb\u6d4b\u8bd5\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e00\u4e2a\u5b89\u5168\u7684\u3001\u865a\u6784\u7684\u503c\u73ed\u540e\u56de\u987e\u63d0\u793a<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee5\u4e0b\u662f\u9488\u5bf9 GlobalGPT \u7684\u6587\u672c\u5ba1\u67e5\u63d0\u793a\uff0c\u5e76\u975e Freshdesk API \u547d\u4ee4\u3002\u8be5\u63d0\u793a\u7279\u610f\u5c06\u5ba2\u6237\u56de\u590d\u548c\u5de5\u5355\u8bb0\u5f55\u6392\u9664\u5728\u8303\u56f4\u4e4b\u5916\uff1a<\/p>\n\n\n\n<section data-copy-card=\"freshdesk-voice-ai-agents-freshcaller-copy-1\" style=\"box-sizing:border-box;position:relative;margin:24px 0;padding:20px;border-radius:8px;background:#14251f;color:#eaf4ef\"><strong style=\"display:block;margin:0 96px 10px 0;color:#7fd0b0;font-size:14px\">\u6587\u672c<\/strong><textarea id=\"freshdesk-voice-ai-agents-freshcaller-copy-1-text\" readonly style=\"box-sizing:border-box;width:100%;min-height:170px;padding:14px;border:1px solid #587467;border-radius:6px;background:#1b3028;color:#f4f8f6;font:14px\/1.65 ui-monospace,Consolas,monospace;resize:vertical\">Fictional Freshdesk pilot. Review the call summary below for a private internal note.\nReturn four headings: VERIFIED FACTS, UNKNOWN OR UNVERIFIED, NEXT HUMAN CHECK, DRAFT PRIVATE NOTE.\nThe caller says tracking shows delivered but the parcel is missing. Identity is not verified.\nThe summary does not prove that a human answered the transfer. Do not promise a refund or ETA.\nDo not send a reply, access records, post a note, or claim that the call was resolved.<\/textarea><button type=\"button\" onclick=\"(async()=>{const t=document.getElementById(&#8216;freshdesk-voice-ai-agents-freshcaller-copy-1-text&#8217;),s=document.getElementById(&#8216;freshdesk-voice-ai-agents-freshcaller-copy-1-status&#8217;);try{await Promise.race([navigator.clipboard.writeText(t.value),new Promise((_,r)=>setTimeout(()=>r(new Error(&#8216;timeout&#8217;)),800))]);s.textContent=&#8217;Copied.&#8217;}catch(e){t.focus();t.select();s.textContent=&#8217;Selected. Press Ctrl\/Cmd+C.&#8217;}})()&#8221; style=&#8221;position:absolute;right:20px;top:16px;border:1px solid #709486;border-radius:6px;padding:8px 12px;background:#2e604e;color:#fff;cursor:pointer;font-weight:700&#8243;>Copy<\/button><span id=\"freshdesk-voice-ai-agents-freshcaller-copy-1-status\" aria-live=\"polite\" style=\"display:block;min-height:20px;margin-top:8px;color:#bfd3ca;font-size:13px\"><\/span><\/section>\n\n\n\n<p class=\"wp-block-paragraph\">\u8be5\u6a21\u578b\u751f\u6210\u7684\u7ed3\u679c\u4ec5\u53ef\u4f5c\u4e3a\u4f9b\u5ba1\u67e5\u7684\u8349\u7a3f\u3002\u5b83\u5e76\u4e0d\u80fd\u8bc1\u660eFreshcaller\u5df2\u8f6c\u63a5\u8be5\u901a\u8bdd\u3001Freshdesk\u5df2\u521b\u5efa\u5de5\u5355\uff0c\u6216\u79c1\u5bc6\u5907\u6ce8\u5df2\u88ab\u53d1\u5e03\u3002\u4ece\u66f4\u5e7f\u6cdb\u7684\u81ea\u52a8\u5316\u89d2\u5ea6\u6765\u770b\uff0c, <a href=\"https:\/\/www.glbgpt.com\/hub\/how-to-use-chatgpt-agent\/\">\u5982\u4f55\u4f7f\u7528 ChatGPT \u4ee3\u7406<\/a> \u63d0\u4f9b\u4e86\u80cc\u666f\u4fe1\u606f\uff0c\u4f46\u8fd9\u5e76\u975e Freshworks \u7684\u63a7\u5236\u754c\u9762\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5bf9\u4e8e\u534f\u4f5c\u5ba1\u9605\u5de5\u4f5c\uff0c, <a href=\"https:\/\/www.glbgpt.com\/hub\/an-all-in-one-ai-tool-for-teams\/\">\u4e00\u6b3e\u9762\u5411\u56e2\u961f\u7684\u5168\u80fd\u578b\u4eba\u5de5\u667a\u80fd\u5de5\u5177<\/a> \u53ef\u4ee5\u96c6\u4e2d\u7ba1\u7406\u8349\u7a3f\u7684\u6bd4\u8f83\u3002\u4e00\u4e2a\u5355\u72ec\u7684 <a href=\"https:\/\/www.glbgpt.com\/hub\/all-in-one-ai-models\/\">\u5168\u80fd\u578bAI\u6a21\u578b\u6982\u8ff0<\/a> \u6709\u52a9\u4e8e\u89e3\u91ca\u6a21\u578b\u9009\u62e9\uff1b\u4e24\u8005\u5747\u65e0\u6cd5\u9a8c\u8bc1\u7535\u8bdd\u8f6c\u63a5\u3002.<\/p>\n\n\n\n<h2 id=\"troubleshooting-before-expanding-the-pilot\" class=\"wp-block-heading\">\u6269\u5c55\u8bd5\u70b9\u524d\u7684\u6545\u969c\u6392\u9664<\/h2>\n\n\n\n<section data-visual=\"card-grid\" aria-label=\"\u5728\u6269\u5927\u8bd5\u70b9\u8303\u56f4\u4e4b\u524d\u9700\u8fdb\u884c\u7684\u516d\u9879\u6838\u67e5\" style=\"box-sizing:border-box;margin:24px 0\"><h3 style=\"margin:0 0 15px;color:#283f36;font:700 21px\/1.3 Georgia,serif\">\u5728\u6269\u5927\u8bd5\u70b9\u8303\u56f4\u4e4b\u524d\u9700\u8fdb\u884c\u7684\u516d\u9879\u6838\u67e5<\/h3><div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(235px,1fr));gap:14px\"><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #c7d8d0;border-radius:8px;background:#f2f7f4\"><h4 style=\"margin:0 0 9px;color:#245a49;font-size:16px;line-height:1.35\">Freshcaller\u7684\u4e0b\u62c9\u83dc\u5355\u4e2d\u7f3a\u5c11\u8bed\u97f3\u4ee3\u7406\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u8bf7\u786e\u8ba4\u8be5\u8d26\u6237\u662f\u5728\u4e0e Freshworks \u5173\u8054\u7684\u4f9b\u5e94\u5546\u95e8\u6237\u4e2d\u521b\u5efa\u7684\uff0c\u800c\u975e\u72ec\u7acb\u8d26\u6237\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #dcc7cd;border-radius:8px;background:#fbf4f5\"><h4 style=\"margin:0 0 9px;color:#7d3f4d;font-size:16px;line-height:1.35\">API \u5bc6\u94a5\u9a8c\u8bc1\u5931\u8d25\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u8bf7\u518d\u6b21\u786e\u8ba4\u5b83\u6765\u81ea <strong>\u624b\u673a API \u8be6\u7ec6\u4fe1\u606f<\/strong>, \uff0c\u800c\u4e0d\u662f CRM \u6216\u804a\u5929\u8d26\u53f7\u51ed\u636e\uff0c\u5e76\u9a8c\u8bc1 Freshworks \u57df\u540d\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #c7d8d0;border-radius:8px;background:#f2f7f4\"><h4 style=\"margin:0 0 9px;color:#245a49;font-size:16px;line-height:1.35\">\u7535\u8bdd\u6253\u5230\u4e86\u9519\u8bef\u7684\u56e2\u961f\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u5c06\u63d0\u4f9b\u5546\u7684\u5177\u4f53\u4e0a\u4e0b\u6587\u62fc\u5199\u4e0e Freshcaller \u5de5\u4f5c\u6d41\u8fdb\u884c\u5bf9\u6bd4\uff0c\u5e76\u68c0\u67e5\u672a\u77e5\u4e0a\u4e0b\u6587\u7684\u5907\u7528\u65b9\u6848\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #dcc7cd;border-radius:8px;background:#fbf4f5\"><h4 style=\"margin:0 0 9px;color:#7d3f4d;font-size:16px;line-height:1.35\">\u8be5\u5de5\u5355\u6ca1\u6709\u6700\u7ec8\u6458\u8981\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u68c0\u67e5\u670d\u52a1\u63d0\u4f9b\u5546\u662f\u5426\u4f1a\u5728\u5de5\u5355\u521b\u5efa\u540e\u751f\u6210\u6458\u8981\uff1b\u6d4b\u8bd5\u66f4\u65b0\u89e6\u53d1\u5668\uff0c\u800c\u4e0d\u662f\u5047\u8bbe\u201c\u65b0\u5efa\u5de5\u5355\u201d\u4e8b\u4ef6\u4e2d\u5df2\u5305\u542b\u6240\u6709\u4fe1\u606f\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #c7d8d0;border-radius:8px;background:#f2f7f4\"><h4 style=\"margin:0 0 9px;color:#245a49;font-size:16px;line-height:1.35\">\u79c1\u4eba\u7b14\u8bb0\u91cd\u590d\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u7f29\u5c0f\u81ea\u52a8\u5316\u8fc7\u6ee4\u5668\u7684\u8303\u56f4\uff0c\u68c0\u67e5\u54ea\u4e9b\u5de5\u5355\u66f4\u65b0\u4f1a\u89e6\u53d1\u8be5\u8fc7\u6ee4\u5668\uff0c\u5e76\u5c06\u8bd5\u70b9\u4e8b\u4ef6\u4e0e\u751f\u4ea7\u6d41\u91cf\u5206\u5f00\u5904\u7406\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #dcc7cd;border-radius:8px;background:#fbf4f5\"><h4 style=\"margin:0 0 9px;color:#7d3f4d;font-size:16px;line-height:1.35\">\u6210\u672c\u4f30\u7b97\u8fc7\u4f4e\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u5c06Freshcaller\u7684\u5168\u90e8\u901a\u8bdd\u65f6\u957f\u3001\u4f7f\u7528\u8d39\u3001\u53f7\u7801\u8d39\u7528\u3001\u8fd0\u8425\u5546AI\u901a\u8bdd\u65f6\u957f\u4ee5\u53ca\u4efb\u4f55\u5e2d\u4f4d\u6216\u5bb9\u91cf\u8d39\u7528\u76f8\u52a0\u3002\u8bf7\u52ff\u4ec5\u5c06AI\u901a\u8bdd\u65f6\u957f\u89c6\u4e3a\u53ef\u8ba1\u8d39\u65f6\u957f\u3002.<\/div><\/article><\/div><\/section>\n\n\n\n<h2 id=\"conclusion\" class=\"wp-block-heading\">\u7ed3\u8bba<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u53ef\u9760\u7684 Freshdesk \u8bed\u97f3 AI \u914d\u7f6e\u91c7\u7528\u5206\u9636\u6bb5\u4ea4\u63a5\u6a21\u5f0f\uff1aFreshcaller \u8d1f\u8d23\u53f7\u7801\u548c\u547c\u53eb\u8def\u7531\uff0c\u670d\u52a1\u63d0\u4f9b\u5546\u8d1f\u8d23\u5bf9\u8bdd\uff0c\u800c Freshdesk \u8d1f\u8d23\u5de5\u5355\u548c\u540e\u7eed\u8ddf\u8fdb\u3002 \u8bf7\u901a\u8fc7\u53d7\u652f\u6301\u7684 Marketplace \u8def\u5f84\u8fdb\u884c\u5b89\u88c5\uff0c\u4f7f\u7528\u7535\u8bdd API \u5bc6\u94a5\uff0c\u5c06\u5177\u4f53\u4e0a\u4e0b\u6587\u4e0e\u660e\u786e\u7684\u64cd\u4f5c\u8fdb\u884c\u6620\u5c04\uff0c\u5c06\u5de5\u4f5c\u6d41\u5206\u914d\u7ed9\u6d4b\u8bd5\u53f7\u7801\uff0c\u5e76\u5728\u542f\u7528\u4efb\u4f55\u81ea\u52a8\u56de\u590d\u529f\u80fd\u4e4b\u524d\u68c0\u67e5\u5de5\u5355\u3002\u8bf7\u5c06 GlobalGPT \u7528\u4e8e\u865a\u6784\u6587\u672c\u7684\u5ba1\u67e5\uff0c\u800c\u975e\u4f5c\u4e3a\u7535\u8bdd\u8f6c\u63a5\u6216 Freshdesk \u5de5\u5355\u8bb0\u5f55\u53d1\u751f\u7684\u8bc1\u636e\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.glbgpt.com\/home?inviter=hub_popup&amp;login=1\">\u5728 GlobalGPT \u4e2d\u67e5\u770b\u4e00\u4efd\u865a\u6784\u7684\u503c\u73ed\u540e\u68c0\u67e5\u6e05\u5355<\/a> \u5728\u60a8\u53c2\u52a0\u4e0b\u4e00\u6b21Freshcaller\u5b98\u65b9\u6d4b\u8bd5\u4e4b\u524d\u3002.<\/p>\n\n\n\n<h2 id=\"faq\" class=\"wp-block-heading\">\u5e38\u89c1\u95ee\u9898<\/h2>\n\n\n\n<div data-faq-question=\"Is Freshdesk the phone system in this setup?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u5728\u8fd9\u4e2a\u914d\u7f6e\u4e2d\uff0cFreshdesk \u5c31\u662f\u7535\u8bdd\u7cfb\u7edf\u5417\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e0d\u3002Freshcaller \u8d1f\u8d23\u7ba1\u7406\u7535\u8bdd\u53f7\u7801\u3001\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54\uff08IVR\uff09\u548c\u547c\u53eb\u8def\u7531\u3002\u800c Freshdesk \u5219\u662f\u7528\u4e8e\u67e5\u770b\u5de5\u5355\u80cc\u666f\u4fe1\u606f\u548c\u5904\u7406\u540e\u7eed\u5de5\u4f5c\u7684\u5e73\u53f0\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Can I use an existing standalone Synthflow account?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u6211\u53ef\u4ee5\u4f7f\u7528\u73b0\u6709\u7684\u72ec\u7acb Synthflow \u8d26\u6237\u5417\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Synthflow \u7684 Freshworks \u96c6\u6210\u6587\u6863\u6307\u51fa\uff0c\u8d26\u6237\u5fc5\u987b\u901a\u8fc7 Freshworks Marketplace \u5de5\u4f5c\u6d41\u521b\u5efa\u3002\u4e0d\u652f\u6301\u72ec\u7acb\u8d26\u6237\u7684\u8fc1\u79fb\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Which API key does the integration need?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u8be5\u96c6\u6210\u9700\u8981\u54ea\u4e2a API \u5bc6\u94a5\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u8bf7\u5728\u201c**\u7535\u8bdd API \u8be6\u7ec6\u4fe1\u606f**\u201d\u90e8\u5206\u4e2d\u4f7f\u7528 Freshcaller \u5bc6\u94a5\uff0c\u800c\u975e CRM \u6216\u804a\u5929\u5bc6\u94a5\u3002\u5728\u96c6\u6210\u8868\u5355\u4e2d\u8f93\u5165 Freshworks \u57df\u540d\u3002.<\/p>\n\n\n\n<div data-faq-question=\"How does Voice AI Agent Handover decide where to send a call?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u8bed\u97f3AI\u4ee3\u7406\u4ea4\u63a5\u529f\u80fd\u662f\u5982\u4f55\u51b3\u5b9a\u5c06\u901a\u8bdd\u8f6c\u63a5\u81f3\u4f55\u5904\u7684\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u670d\u52a1\u63d0\u4f9b\u5546\u53d1\u9001\u4e00\u4e2a\u5df2\u914d\u7f6e\u7684\u4e0a\u4e0b\u6587\u3002Freshcaller \u4f1a\u5c06\u5176\u4e0e\u76f8\u5e94\u64cd\u4f5c\u8fdb\u884c\u5339\u914d\uff0c\u4f8b\u5982\u961f\u5217\u3001\u4ea4\u4e92\u5f0f\u8bed\u97f3\u5e94\u7b54\uff08IVR\uff09\u3001\u8bed\u97f3\u4fe1\u7bb1\u3001\u53e6\u4e00\u4f4d\u5ba2\u670d\u4ee3\u8868\u3001\u8def\u7531\u81ea\u52a8\u5316\u6216\u6302\u65ad\uff0c\u5e76\u5bf9\u672a\u77e5\u4e0a\u4e0b\u6587\u63d0\u4f9b\u5907\u7528\u5904\u7406\u65b9\u6848\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Does Freshcaller keep charging after an AI handoff?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u5728AI\u8f6c\u63a5\u540e\uff0cFreshcaller\u8fd8\u4f1a\u7ee7\u7eed\u6536\u8d39\u5417\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks \u8868\u793a\uff0cFreshcaller \u4f1a\u5bf9\u7535\u8bdd\u7ebf\u8def\u4fdd\u6301\u901a\u8bdd\u72b6\u6001\u7684\u6574\u4e2a\u65f6\u95f4\u6bb5\u6536\u8d39\uff0c\u5305\u62ec\u4eba\u5de5\u5ba2\u670d\u63a5\u542c\u7684\u90e8\u5206\u3002\u8be5\u8bed\u97f3\u670d\u52a1\u63d0\u4f9b\u5546\u5219\u4f1a\u5355\u72ec\u5bf9\u7531\u5176\u4eba\u5de5\u667a\u80fd\u5904\u7406\u7684\u65f6\u95f4\u6bb5\u8fdb\u884c\u8ba1\u8d39\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Will every completed call create a complete Freshdesk ticket?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u6bcf\u6b21\u901a\u8bdd\u7ed3\u675f\u540e\u90fd\u4f1a\u751f\u6210\u4e00\u4efd\u5b8c\u6574\u7684 Freshdesk \u5de5\u5355\u5417\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e0d\u8981\u60f3\u5f53\u7136\u3002\u8bf7\u6838\u5b9e\u5de5\u5355\u521b\u5efa\u7684\u65f6\u95f4\u3001\u54ea\u4e9b\u5b57\u6bb5\u548c\u5907\u6ce8\u5df2\u5f55\u5165\uff0c\u4ee5\u53ca\u6700\u7ec8\u6458\u8981\u6216\u8bb0\u5f55\u4f55\u65f6\u53ef\u7528\u3002.<\/p>\n\n\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is Freshdesk the phone system in this setup?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"No. Freshcaller carries the phone number, IVR, and call routing. Freshdesk is where ticket context and follow-up work are reviewed.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I use an existing standalone Synthflow account?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Synthflow's Freshworks integration documentation says the account must be created through the Freshworks Marketplace flow. Standalone-account migration is not supported.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Which API key does the integration need?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Use the Freshcaller key in the **API Details for Phone** section, not the CRM or Chat key. Enter the Freshworks domain in the integration form.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How does Voice AI Agent Handover decide where to send a call?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The provider sends a configured context. Freshcaller matches it to an action such as a queue, IVR, voicemail, another agent, routing automation, or hangup, with a fallback for unknown context.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Does Freshcaller keep charging after an AI handoff?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Freshworks says Freshcaller charges for the entire time the phone line remains active, including the human-agent portion. The voice provider bills its own AI-handled duration separately.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Will every completed call create a complete Freshdesk ticket?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Do not assume that. Verify when the ticket is created, which fields and notes arrive, and when the final summary or recording becomes available.\"\n            }\n        }\n    ]\n}<\/script>\n\n\n\n<aside aria-label=\"\u6765\u6e90\u6ce8\u91ca\" style=\"box-sizing:border-box;margin:28px 0;padding:16px 18px;border-left:4px solid #536c8b;background:#f2f5f8;color:#344659\"><strong>\u6e90\u8fb9\u754c\uff1a<\/strong> \u6240\u63d0\u4f9b\u7684\u53c2\u8003\u9875\u9762\u4e3a\u5185\u5bb9\u7ed3\u6784\u548c\u641c\u7d22\u610f\u56fe\u63d0\u4f9b\u4e86\u4f9d\u636e\u3002\u52a8\u6001\u4ea7\u54c1\u58f0\u660e\u4ecd\u5f52\u56e0\u4e8e\u6587\u7ae0\u4e2d\u94fe\u63a5\u7684\u5b98\u65b9\u6765\u6e90\uff1b\u4efb\u4f55\u5173\u4e8eGlobalGPT\u7684\u8bc4\u8bba\u5747\u5c5e\u4e8e\u72ec\u7acb\u7684\u6587\u672c\u5de5\u4f5c\u6d41\u89c2\u5bdf\u7ed3\u679c\u3002.<\/aside>","protected":false},"excerpt":{"rendered":"<p>Quick answer Freshdesk is the ticketing workspace; Freshcaller is the phone system that owns numbers, IVR, and call routing. A third-party voice platform such as Synthflow or Squawkvoice handles the conversational AI layer. The setup succeeds only when all three layers agree: the number reaches the right agent, the handover context maps to a safe [&hellip;]<\/p>","protected":false},"author":16,"featured_media":20354,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"How to Set Up Freshdesk Voice AI Agents with Freshcaller (2026)","_seopress_titles_desc":"Learn how to set up freshdesk voice ai agents freshcaller with current sources, practical tests, clear limits, and a safer path from first trial to  Freshdesk Voice AI Agents.","_seopress_robots_index":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-20348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chat"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/posts\/20348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/comments?post=20348"}],"version-history":[{"count":3,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/posts\/20348\/revisions"}],"predecessor-version":[{"id":20351,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/posts\/20348\/revisions\/20351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/media\/20354"}],"wp:attachment":[{"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/media?parent=20348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/categories?post=20348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.glbgpt.com\/zh\/wp-json\/wp\/v2\/tags?post=20348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}