{"id":20348,"date":"2026-10-02T10:28:31","date_gmt":"2026-10-02T14:28:31","guid":{"rendered":"https:\/\/wp.glbgpt.com\/?p=20348"},"modified":"2026-10-02T10:28:32","modified_gmt":"2026-10-02T14:28:32","slug":"freshdesk-voice-ai-agents-freshcaller","status":"publish","type":"post","link":"https:\/\/wp.glbgpt.com\/jp\/hub\/freshdesk-voice-ai-agents-freshcaller","title":{"rendered":"Freshcaller\u3067\u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u8a2d\u5b9a\u3057\u3001Freshdesk\u306b\u9023\u643a\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<aside aria-label=\"\u7c21\u5358\u306a\u56de\u7b54\" style=\"box-sizing:border-box;margin:22px 0;padding:19px 21px;border-top:3px solid #a24f63;border-bottom:1px solid #dcc8cd;background:#fbf4f5\"><strong style=\"display:block;margin-bottom:7px;color:#813c4d;font-size:14px;text-transform:uppercase\">\u7c21\u5358\u306a\u56de\u7b54<\/strong><p style=\"margin:0;color:#293f36;font-size:17px;line-height:1.65\">Freshdesk\u306f\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3067\u3042\u308a\u3001Freshcaller\u306f\u96fb\u8a71\u756a\u53f7\u3001IVR\u3001\u901a\u8a71\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7ba1\u7406\u3059\u308b\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002Synthflow\u3084Squawkvoice\u306a\u3069\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u97f3\u58f0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3001\u4f1a\u8a71\u578bAI\u306e\u30ec\u30a4\u30e4\u30fc\u3092\u51e6\u7406\u3057\u307e\u3059\u3002 \u3053\u306e\u8a2d\u5b9a\u304c\u6210\u529f\u3059\u308b\u306e\u306f\u30013\u3064\u306e\u30ec\u30a4\u30e4\u30fc\u3059\u3079\u3066\u304c\u6574\u5408\u3057\u3066\u3044\u308b\u5834\u5408\u306e\u307f\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u96fb\u8a71\u756a\u53f7\u304c\u9069\u5207\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63a5\u7d9a\u3055\u308c\u3001\u5f15\u304d\u7d99\u304e\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304cFreshcaller\u306e\u5b89\u5168\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u5fdc\u3057\u3001\u305d\u306e\u7d50\u679c\u751f\u6210\u3055\u308c\u308bFreshdesk\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u6709\u7528\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5834\u5408\u3067\u3059\u3002\u307e\u305a\u306f\u3001\u30c6\u30b9\u30c8\u7528\u96fb\u8a71\u756a\u53f7\u3001\u6709\u4eba\u5bfe\u5fdc\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u3001\u9867\u5ba2\u304b\u3089\u306e\u8fd4\u4fe1\u6a5f\u80fd\u3092\u7121\u52b9\u5316\u3001\u304a\u3088\u3073\u627f\u8a8d\u304c\u5fc5\u8981\u306a\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30ce\u30fc\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304b\u3089\u59cb\u3081\u3066\u304f\u3060\u3055\u3044\u3002.<\/p><\/aside>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"647\" src=\"https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-1024x647.png\" alt=\"\u30aa\u30fc\u30c7\u30a3\u30aa\u30b8\u30a7\u30cd\u30ec\u30fc\u30bf\u30fc\" class=\"wp-image-18036\" srcset=\"https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-1024x647.png 1024w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-300x190.png 300w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-768x485.png 768w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-1536x970.png 1536w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-2048x1294.png 2048w, https:\/\/wp.glbgpt.com\/wp-content\/uploads\/2026\/08\/\u622a\u5c4f2026-08-13-19.53.18-18x12.png 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-small-font-size is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-vivid-purple-background-color has-text-color has-background has-link-color has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.glbgpt.com\/audio-generator?inviter=hub_audio_generator&amp;login=1\" style=\"padding-top:23;padding-right:23;padding-bottom:23;padding-left:23\">\u4eca\u3059\u3050\u8907\u6570\u306e\u30aa\u30fc\u30c7\u30a3\u30aa\u30e2\u30c7\u30eb\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044 <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<nav aria-label=\"\u8a18\u4e8b\u306e\u5185\u5bb9\" style=\"box-sizing:border-box;margin:24px 0;padding:20px;border:1px solid #bdd3ca;border-left:6px solid #2f6f5b;border-radius:8px;background:#eef6f2\"><strong style=\"display:block;margin-bottom:10px;color:#173c31;font-size:17px\">\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f<\/strong><ol style=\"margin:0;padding-left:22px;columns:2;column-gap:34px\"><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#choose-the-architecture-before-touching-a-phone-number\" style=\"color:#245f4c\">\u96fb\u8a71\u756a\u53f7\u306b\u89e6\u308c\u308b\u524d\u306b\u3001\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#install-and-connect-the-voice-provider\" style=\"color:#245f4c\">\u97f3\u58f0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3068\u63a5\u7d9a<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#build-the-handover-workflow-in-freshcaller\" style=\"color:#245f4c\">Freshcaller\u3067\u5f15\u304d\u7d99\u304e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3059\u308b<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#assign-the-workflow-to-a-test-number\" style=\"color:#245f4c\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30c6\u30b9\u30c8\u756a\u53f7\u306b\u5272\u308a\u5f53\u3066\u308b<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#understand-freshcaller-and-voice-provider-billing\" style=\"color:#245f4c\">Freshcaller\u304a\u3088\u3073\u97f3\u58f0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u8ab2\u91d1\u4f53\u7cfb\u306b\u3064\u3044\u3066\u7406\u89e3\u3059\u308b<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#verify-the-freshdesk-ticket-path-separately\" style=\"color:#245f4c\">Freshdesk\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u7d4c\u8def\u3092\u5225\u9014\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#troubleshooting-before-expanding-the-pilot\" style=\"color:#245f4c\">\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u62e1\u5f35\u3059\u308b\u524d\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0<\/a><\/li><li style=\"margin:6px 0;break-inside:avoid\"><a href=\"#conclusion\" style=\"color:#245f4c\">\u7d50\u8ad6<\/a><\/li><\/ol><\/nav>\n\n\n\n<h2 id=\"choose-the-architecture-before-touching-a-phone-number\" class=\"wp-block-heading\">\u96fb\u8a71\u756a\u53f7\u306b\u89e6\u308c\u308b\u524d\u306b\u3001\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u300cFreshdesk \u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3068\u3044\u3046\u8a00\u8449\u306b\u306f\u30013\u3064\u306e\u7570\u306a\u308b\u5f79\u5272\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Freshcaller\uff1a<\/strong> \u96fb\u8a71\u756a\u53f7\u3001\u7740\u4fe1\u3001IVR\u3001\u55b6\u696d\u6642\u9593\u4e2d\u306e\u5bfe\u5fdc\u3001\u304a\u3088\u3073\u901a\u8a71\u8ee2\u9001\u3002.<\/li><li><strong>\u97f3\u58f0\u63d0\u4f9b\u5143\uff1a<\/strong> \u4f1a\u8a71\u3001\u97f3\u58f0\u8a8d\u8b58\u3001\u5fdc\u7b54\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u6307\u793a\u3001\u304a\u3088\u3073\u8ee2\u9001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3002.<\/li><li><strong>Freshdesk\uff1a<\/strong> \u30c1\u30b1\u30c3\u30c8\u306e\u8a18\u9332\u3001\u30e1\u30e2\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3001\u304a\u3088\u3073\u30c1\u30fc\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u306e\u2019 <a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000011867-voice-ai-agent-integration-in-freshcaller\">\u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9023\u643a\u30ac\u30a4\u30c9<\/a> Synthflow \u3084 Squawkvoice \u306a\u3069\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u9023\u643a\u6a5f\u80fd\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30e9\u30f3\u3067\u306f\u3001\u97f3\u58f0\u5bfe\u5fdc IVR \u304c\u5225\u9014\u8a18\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4f1a\u8a71\u578b\u97f3\u58f0 AI \u3068\u97f3\u58f0\u5bfe\u5fdc IVR \u306f\u4e92\u63db\u6027\u306e\u3042\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u524d\u8005\u306f\u5bfe\u8a71\u3092\u51e6\u7406\u3057\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u5f8c\u8005\u306f\u4e3b\u306b IVR \u3092\u901a\u3058\u3066\u767a\u4fe1\u8005\u3092\u9069\u5207\u306a\u5148\u3078\u8a98\u5c0e\u3059\u308b\u3082\u306e\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u756a\u53f7\u3092\u5909\u66f4\u3059\u308b\u524d\u306b\u3001Freshworks\u3078\u306e\u7ba1\u7406\u8005\u30a2\u30af\u30bb\u30b9\u6a29\u3001\u627f\u8a8d\u6e08\u307f\u306e\u30c6\u30b9\u30c8\u7528\u756a\u53f7\u3001\u5bfe\u5fdc\u53ef\u80fd\u306a\u4ee3\u66ff\u53d7\u4ed8\u5148\u3001\u304a\u3088\u3073\u67b6\u7a7a\u306e\u30c6\u30b9\u30c8\u8a73\u7d30\u3092\u8a31\u53ef\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u30dd\u30ea\u30b7\u30fc\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30e1\u30a4\u30f3\u306e\u9867\u5ba2\u7528\u56de\u7dda\u304b\u3089\u958b\u59cb\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002AI\u306b\u3088\u308b\u5fdc\u7b54\u304c\u6210\u529f\u3057\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u308c\u306f\u97f3\u58f0\u63a5\u7d9a\u304c\u78ba\u7acb\u3055\u308c\u305f\u3053\u3068\u3092\u793a\u3059\u3060\u3051\u3067\u3042\u308a\u3001\u30cf\u30f3\u30c9\u30aa\u30fc\u30d0\u30fc\u3001\u30c1\u30b1\u30c3\u30c8\u4f5c\u6210\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u307e\u305f\u306f\u901a\u8a71\u5f8c\u306e\u81ea\u52d5\u5316\u304c\u6a5f\u80fd\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u8a3c\u660e\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u69cb\u9020\u5316\u3055\u308c\u305f\u652f\u63f4\u30ec\u30d3\u30e5\u30fc\u306e\u6982\u8981\u306b\u3064\u3044\u3066\u306f\u3001, <a href=\"https:\/\/www.glbgpt.com\/hub\/ai-data-privacy\/\">AI\u3068\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/a> \u4fbf\u5229\u306a\u53c2\u8003\u8cc7\u6599\u3067\u3059\u304c\u3001GlobalGPT\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306fFreshworks\u306e\u516c\u5f0f\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6d88\u8cbb\u8005\u5411\u3051\u30dc\u30a4\u30b9\u30c1\u30e3\u30c3\u30c8\u3082\u307e\u305f\u3001\u7570\u306a\u308b\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e <a href=\"https:\/\/www.glbgpt.com\/hub\/chatgpt-voice-rollout\/\">ChatGPT \u97f3\u58f0\u6a5f\u80fd\u306e\u5c55\u958b<\/a> \u4f1a\u8a71\u578b\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u8aac\u660e\u306b\u306f\u5f79\u7acb\u3061\u307e\u3059\u304c\u3001Freshcaller\u306e\u756a\u53f7\u3001SIP\u30eb\u30fc\u30c8\u3001\u30cf\u30f3\u30c9\u30aa\u30fc\u30d0\u30fc\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u307e\u305f\u306fFreshdesk\u306e\u30c1\u30b1\u30c3\u30c8\u306f\u63d0\u4f9b\u3055\u308c\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<h2 id=\"install-and-connect-the-voice-provider\" class=\"wp-block-heading\">\u97f3\u58f0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3068\u63a5\u7d9a<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Synthflow\u306e\u516c\u5f0f\u9023\u643a\u624b\u9806\u306f\u3001Freshworks Marketplace\u3078\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3092\u524d\u63d0\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u306e <a href=\"https:\/\/docs.synthflow.ai\/freshworks\">Synthflow Freshworks \u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a> \u305d\u306e\u30d5\u30ed\u30fc\u3092\u901a\u3058\u3066\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3088\u3046\u6307\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u65e2\u5b58\u306e\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3\u306eSynthflow\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u3001Freshworks\u9023\u643a\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u624b\u9806 1\uff1a\u30a2\u30d7\u30ea\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3059\u308b<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u3067\u3001[\u958b\u304f] <strong>\u7ba1\u7406\u8a2d\u5b9a \u2192 \u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u3068\u9023\u643a \u2192 \u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u30a2\u30d7\u30ea<\/strong> \u3092\u691c\u7d22\u3059\u308b\u3002 <strong>Synthflow \u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong> \uff08\u307e\u305f\u306f\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u4ee3\u66ff\u624b\u6bb5\uff09\u3002\u3053\u308c\u3092\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u3001\u8a2d\u5b9a\u306e\u6307\u793a\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d7 2: \u96fb\u8a71\u7528 API \u30ad\u30fc\u3092\u4f7f\u7528\u3059\u308b<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks \u3068 Synthflow \u306f\u3001\u3044\u305a\u308c\u3082\u96fb\u8a71\u8a8d\u8a3c\u60c5\u5831\u3092\u4ed6\u306e API \u30ad\u30fc\u3068\u306f\u533a\u5225\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u307e\u305f\u306f API \u8a2d\u5b9a\u753b\u9762\u3092\u958b\u304d\u3001\u4ee5\u4e0b\u306e\u9805\u76ee\u3092\u63a2\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <strong>\u96fb\u8a71\u306b\u95a2\u3059\u308bAPI\u306e\u8a73\u7d30<\/strong>. \u305d\u306e\u30ad\u30fc\u3092\u30b3\u30d4\u30fc\u3057\u3066\u304f\u3060\u3055\u3044\uff08CRM\u3084\u30c1\u30e3\u30c3\u30c8\u306e\u30ad\u30fc\u3067\u306f\u3042\u308a\u307e\u305b\u3093\uff09\u3002\u30a2\u30d7\u30ea\u306e\u8a2d\u5b9a\u30d5\u30a9\u30fc\u30e0\u306bFreshworks\u306e\u30c9\u30e1\u30a4\u30f3\u3092\u5165\u529b\u3057\u3001\u300c\u78ba\u8a8d\/\u4fdd\u5b58\u300d\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a8d\u8a3c\u60c5\u5831\u306f\u3001\u627f\u8a8d\u3055\u308c\u305f\u8a2d\u5b9a\u30d5\u30a9\u30fc\u30e0\u5185\u306b\u4fdd\u7ba1\u3057\u3066\u304f\u3060\u3055\u3044\u3002API\u30ad\u30fc\u3092\u30c1\u30fc\u30e0\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u3001\u307e\u305f\u306f\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u306b\u8cbc\u308a\u4ed8\u3051\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u4fdd\u5b58\u5f8c\u306f\u3001 <strong>Synthflow\u30dd\u30fc\u30bf\u30eb\u3092\u958b\u304f<\/strong> Freshworks\u30a2\u30d7\u30ea\u304b\u3089\u3002\u30ea\u30f3\u30af\u3055\u308c\u305f\u30dd\u30fc\u30bf\u30eb\u3067\u306f\u3001Freshcaller\u304c\u60f3\u5b9a\u3059\u308b\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u7d10\u4ed8\u3051\u304c\u7dad\u6301\u3055\u308c\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d73\uff1a\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ea\u30f3\u30af\u5148\u306e\u30dd\u30fc\u30bf\u30eb\u3067\u3001\u4ee5\u4e0b\u3092\u958b\u3044\u3066\u304f\u3060\u3055\u3044 <strong>\u79c1\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u305f\u3061<\/strong> \u305d\u3057\u3066\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u7bc4\u56f2\u3092\u7d5e\u308a\u8fbc\u307f\u3001\u627f\u8a8d\u6e08\u307f\u306e\u30ca\u30ec\u30c3\u30b8\u3001\u304a\u3088\u3073\u660e\u78ba\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5bfe\u5fdc\u7d50\u679c\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u65b0\u898f\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u306f\u305d\u308c\u305e\u308cSIP URI\u304c\u5272\u308a\u5f53\u3066\u3089\u308c\u307e\u3059\u3002\u96fb\u8a71\u756a\u53f7\u306fFreshcaller\u304c\u7ba1\u7406\u3057\u3001\u901a\u8a71\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u63a5\u7d9a\u3092\u901a\u3058\u3066\u305d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6307\u3057\u793a\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6700\u521d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u65e2\u77e5\u306e\u8cea\u554f\u306b1\u3064\u7b54\u3048\u3001\u4eba\u9593\u304b\u3089\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u30d1\u30b9\u30921\u3064\u8a8d\u8b58\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300c\u4f55\u3067\u3082\u5bfe\u5fdc\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u6f20\u7136\u3068\u3057\u305f\u6307\u793a\u306f\u907f\u3051\u3066\u304f\u3060\u3055\u3044\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9001\u4fe1\u3059\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u540d\u3092\u6b63\u78ba\u306b\u66f8\u304d\u7559\u3081\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002Freshcaller\u306f\u5f8c\u3067\u305d\u308c\u3089\u306e\u540d\u524d\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7167\u5408\u3059\u308b\u305f\u3081\u3067\u3059\u3002.<\/p>\n\n\n\n<h2 id=\"build-the-handover-workflow-in-freshcaller\" class=\"wp-block-heading\">Freshcaller\u3067\u5f15\u304d\u7d99\u304e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3059\u308b<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u306e\u2019 <a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000011218\">\u5f15\u304d\u7d99\u304e\u306e\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u30ac\u30a4\u30c9<\/a> \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5225\u3005\u306e\u8981\u7d20\u3068\u3057\u3066\u6271\u3044\u307e\u3059\u3002\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u306f\u3001\u97f3\u58f0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u5b9a\u7fa9\u3055\u308c\u305f\u30c8\u30ea\u30ac\u30fc\u306e\u3053\u3068\u3067\u3001\u4f8b\u3048\u3070 <code>\u8acb\u6c42\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/code> \u307e\u305f\u306f <code>caller_requests_human<\/code>. \u30a2\u30af\u30b7\u30e7\u30f3\u3068\u306f\u3001\u305d\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u767a\u751f\u3057\u305f\u969b\u306bFreshcaller\u304c\u5b9f\u884c\u3059\u308b\u51e6\u7406\u306e\u3053\u3068\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30aa\u30fc\u30d7\u30f3 <strong>\u7ba1\u7406\u8a2d\u5b9a \u2192 \u69cb\u6210\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc \u2192 \u30b3\u30fc\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/strong>, \u3092\u9078\u629e\u3059\u308b\u3002 <strong>\u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f15\u304d\u7d99\u304e<\/strong>, \u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u540d\u524d\u3092\u4ed8\u3051\u3001\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u540d\u306f\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u8a2d\u5b9a\u3055\u308c\u305f\u3068\u304a\u308a\u306b\u6b63\u78ba\u306b\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u305d\u306e\u5f8c\u3001\u5404\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u307e\u3059\uff1a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30bb\u30c3\u30c8 <strong>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u53d7\u4fe1\u3055\u308c\u306a\u3044\u3001\u307e\u305f\u306f\u4e0d\u660e\u306a\u5834\u5408<\/strong> \u660e\u793a\u7684\u306a\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u3092\u8a2d\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u6697\u9ed9\u7684\u306a\u307e\u307e\u306b\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u306f\u88fd\u54c1\u52d5\u4f5c\u306e\u4e00\u90e8\u3067\u3042\u308a\u3001\u5b9f\u88c5\u4e0a\u306e\u8a73\u7d30\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002AI\u306e\u8868\u73fe\u3068Freshcaller\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u30ea\u30b9\u30c8\u306b\u4e56\u96e2\u304c\u751f\u3058\u305f\u5834\u5408\u306b\u3001\u3069\u306e\u3088\u3046\u306b\u51e6\u7406\u3055\u308c\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a2d\u5b9a\u3055\u308c\u305f\u540d\u79f0\u306e\u300c\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u6e90\u300d\u3068\u3057\u3066\u3001Freshcaller\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\uff0f\u30a2\u30af\u30b7\u30e7\u30f3\u30a8\u30c7\u30a3\u30bf\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30c6\u30ad\u30b9\u30c8\u30e2\u30c7\u30eb\u306f\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u5019\u88dc\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304c\u3001\u672c\u756a\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u540c\u3058\u7db4\u308a\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<section data-visual=\"process-flow\" aria-label=\"\u3059\u3079\u3066\u306e\u97f3\u58f0\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u660e\u793a\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\" style=\"box-sizing:border-box;margin:24px 0;padding:22px;border:1px solid #b8cec5;border-radius:8px;background:#edf5f1\"><h3 style=\"margin:0 0 16px;color:#183b31;font:700 21px\/1.3 Georgia,serif\">\u3059\u3079\u3066\u306e\u97f3\u58f0\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u660e\u793a\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b<\/h3><div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px\"><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #2f705a;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">1<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>\u8acb\u6c42\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u30b3\u30fc\u30eb\u30ad\u30e5\u30fc<\/strong><br>\u78ba\u8a8d\u6e08\u307f\u306e\u8acb\u6c42\u306b\u95a2\u3059\u308b\u554f\u984c\u3092\u8acb\u6c42\u30b5\u30dd\u30fc\u30c8\u306b\u9001\u4fe1\u3059\u308b<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #a45b6b;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">2<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>caller_requests_human<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u30b3\u30fc\u30eb\u30ad\u30e5\u30fc\u307e\u305f\u306fIVR<\/strong><br>\u767a\u4fe1\u8005\u306b\u9069\u5207\u306a\u30c1\u30fc\u30e0\u3092\u9078\u3070\u305b\u307e\u3057\u3087\u3046<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #2f705a;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">3<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>after_hours<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u7559\u5b88\u756a\u96fb\u8a71<\/strong><br>\u55b6\u696d\u6642\u9593\u5916\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u53d7\u4fe1\u3059\u308b<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #a45b6b;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">4<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>\u5c02\u9580\u5bb6\u52df\u96c6<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u81ea\u52d5\u5316<\/strong><br>\u65e2\u5b58\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30eb\u30fc\u30eb\u3092\u9069\u7528\u3059\u308b<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #2f705a;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">5<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>agent_uncertain<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u5225\u306e\u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u305f\u306f\u30ad\u30e5\u30fc<\/strong><br>\u3088\u308a\u72ed\u3044\u6d41\u308c\u3078\u3068\u79fb\u52d5\u3059\u308b<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:16px;border-top:4px solid #a45b6b;border-radius:6px;background:#fff;box-shadow:0 3px 10px rgba(35,67,55,.07)\"><span aria-hidden=\"true\" style=\"display:inline-grid;place-items:center;width:28px;height:28px;margin-bottom:9px;border-radius:50%;background:#183b31;color:#fff;font-weight:800\">6<\/span><h4 style=\"margin:0 0 8px;color:#203c33;font-size:16px;line-height:1.35\"><code>unknown_context<\/code><\/h4><div style=\"color:#40564d;font-size:14px;line-height:1.58;overflow-wrap:anywhere\"><strong>\u7559\u5b88\u96fb\u307e\u305f\u306f\u901a\u8a71\u7d42\u4e86<\/strong><br>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u5b58\u5728\u3057\u306a\u3044\u5834\u5408\u306f\u3001\u5b89\u5168\u306b\u5931\u6557\u3059\u308b<\/div><\/article><\/div><\/section>\n\n\n\n<figure data-asset-id=\"I02\" style=\"box-sizing:border-box;margin:28px 0;border:1px solid #d6dfda;border-radius:8px;overflow:hidden;background:#fff\"><img loading=\"lazy\" src=\"https:\/\/static.futureshareai.com\/glb_features\/mcp\/4\/freshdesk-voice-ai-agents-freshcaller-handover_376d39301d4b4ce48a7d2c8d0b19543d.webp\" alt=\"\u8981\u7d04\uff1a\u97f3\u58f0\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u30ad\u30e5\u30fc\u3001IVR\u3001\u30dc\u30a4\u30b9\u30e1\u30fc\u30eb\u3001\u304a\u3088\u3073\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u7d4c\u8def\u306b\u7d50\u3073\u3064\u3051\u308bFreshcaller\u306e\u30cf\u30f3\u30c9\u30aa\u30d5\u30de\u30c3\u30d7\" width=\"1440\" height=\"1080\" decoding=\"async\" style=\"display:block;width:100%;height:auto\"><figcaption style=\"padding:12px 15px;color:#4a5b54;font-size:14px;line-height:1.55\">\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304b\u3089\u30a2\u30af\u30b7\u30e7\u30f3\u3078\u306e\u5f15\u304d\u7d99\u304e\u306b\u95a2\u3059\u308b\u7de8\u96c6\u7528\u30b5\u30dd\u30fc\u30c8\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3002\u5b9f\u969b\u306e\u88fd\u54c1\u306b\u304a\u3051\u308b\u6b63\u78ba\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u540d\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/figcaption><\/figure>\n\n\n\n<h2 id=\"assign-the-workflow-to-a-test-number\" class=\"wp-block-heading\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30c6\u30b9\u30c8\u756a\u53f7\u306b\u5272\u308a\u5f53\u3066\u308b<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5f15\u304d\u7d99\u304e\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3066\u3082\u3001\u305d\u306e\u756a\u53f7\u3067\u306f\u6709\u52b9\u306b\u306f\u306a\u308a\u307e\u305b\u3093\u3002Freshcaller\u3067\u3001[ ] \u306b\u79fb\u52d5\u3057\u3001 <strong>\u7ba1\u7406\u8a2d\u5b9a \u2192 \u30c1\u30e3\u30f3\u30cd\u30eb \u2192 \u96fb\u8a71<\/strong>, \u627f\u8a8d\u6e08\u307f\u306e\u756a\u53f7\u3092\u9078\u629e\u3057\u3001\u305d\u306e\u7de8\u96c6\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u958b\u304d\u307e\u3059\u3002\u300c <strong>\u30b3\u30fc\u30eb\u30a2\u30af\u30b7\u30e7\u30f3<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u55b6\u696d\u6642\u9593\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li><li>\u30bb\u30c3\u30c8 <strong>\u55b6\u696d\u6642\u9593\u4e2d\u306e\u5bfe\u5fdc<\/strong> \u3078\u306e <strong>\u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u9001\u4fe1<\/strong>.<\/li><li>\u5bfe\u8c61\u306e\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3001\u5177\u4f53\u7684\u306a\u30cf\u30f3\u30c9\u30aa\u30fc\u30d0\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li><li>\u767a\u4fe1\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u78ba\u8a8d\u3057\u3066\u3001\u4fdd\u5b58\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u55b6\u696d\u6642\u9593\u5185\u306b1\u56de\u3001\u55b6\u696d\u6642\u9593\u5916\u306b1\u56de\u3001\u30c6\u30b9\u30c8\u3092\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\u53d7\u4fe1\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u753b\u9762\u3067\u3001\u5b9f\u969b\u306e\u8ee2\u9001\u5148\u3068\u8ee2\u9001\u6982\u8981\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300c\u8ee2\u9001\u3057\u307e\u3059\u300d\u3068\u3044\u3046\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6848\u5185\u3060\u3051\u3092\u9d5c\u5451\u307f\u306b\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000011218\">Freshcaller\u306e\u5f15\u304d\u7d99\u304e\u8cc7\u6599<\/a> \u8a2d\u5b9a\u3067\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u53d7\u4fe1\u62c5\u5f53\u8005\u306f\u7c21\u5358\u306a\u8981\u7d04\u3092\u78ba\u8a8d\u3067\u304d\u3001\u8a73\u7d30\u306a\u5f15\u304d\u7d99\u304e\u306e\u7d4c\u7def\u3084\u305d\u306e\u5f8c\u306e\u4f1a\u8a71\u3001\u4f1a\u8a71\u8a18\u9332\u3001\u9332\u97f3\u306f\u53d7\u4fe1\u30c8\u30ec\u30a4\u304b\u3089\u78ba\u8a8d\u3067\u304d\u308b\u3068\u3042\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<h2 id=\"understand-freshcaller-and-voice-provider-billing\" class=\"wp-block-heading\">Freshcaller\u304a\u3088\u3073\u97f3\u58f0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u8ab2\u91d1\u4f53\u7cfb\u306b\u3064\u3044\u3066\u7406\u89e3\u3059\u308b<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Freshcaller\u3068\u97f3\u58f0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u306f\u3001\u8a08\u6e2c\u5bfe\u8c61\u304c\u7570\u306a\u308a\u307e\u3059\u3002Freshworks\u306e\u73fe\u5728\u306e <a href=\"https:\/\/www.freshworks.com\/freshcaller-cloud-pbx\/pricing\/\">Freshcaller\u306e\u6599\u91d1\u30da\u30fc\u30b8<\/a> \u5e74\u9593\u5ea7\u5e2d\u6599\u91d1\u3068\u5206\u5358\u4f4d\u306e\u6599\u91d1\u304c\u8868\u793a\u3055\u308c\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n\n\n<div style=\"overflow-x:auto;margin:20px 0\"><table style=\"border-collapse:collapse;width:100%;min-width:640px\"><thead><tr><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u30d7\u30e9\u30f3<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u5e74\u9593\u5ea7\u5e2d\u6599\u91d1<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u30a2\u30ab\u30a6\u30f3\u30c8\u3054\u3068\u306e\u6708\u9593\u7121\u6599\u901a\u8a71\u5206\uff08\u7740\u4fe1\u5206\uff09<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u6ce8\u76ee\u3059\u3079\u304d\u97f3\u58f0\u6a5f\u80fd<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u7121\u6599<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$0\uff0f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff0f\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u624b\u5f53\u306e\u8a18\u8f09\u306a\u3057<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u57fa\u672c\u7684\u306a\u767a\u4fe1\u8005\u756a\u53f7\u8868\u793a\u3001\u30e1\u30e2\u3001\u6328\u62f6\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u5229\u7528\u72b6\u6cc1\u30c7\u30fc\u30bf<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u6210\u9577<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$15\uff0f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff0f\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">2,000<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u756a\u53f7\u30dd\u30fc\u30bf\u30d3\u30ea\u30c6\u30a3\u3001\u5f85\u6a5f\u30ad\u30e5\u30fc\u3001\u30dc\u30a4\u30b9\u30e1\u30fc\u30eb\u3001\u8ee2\u9001\u3001\u9332\u97f3<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u30d7\u30ed<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$39\uff0f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff0f\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">3,000<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u81ea\u52d5\u5316\u3001\u4f1a\u8b70\u6a5f\u80fd\u3001\u30b9\u30de\u30fc\u30c8\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">$69\uff0f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff0f\u6708<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">5,000<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u97f3\u58f0\u5bfe\u5fdcIVR\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u76e3\u8996<\/td><\/tr><\/tbody><\/table><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u306b\u3088\u308b\u3068\u3001Freshcaller\u306f\u3001\u96fb\u8a71\u56de\u7dda\u304c\u63a5\u7d9a\u3055\u308c\u3066\u3044\u308b\u5168\u6642\u9593\u306b\u5bfe\u3057\u3066\u8ab2\u91d1\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u306b\u306fAI\u304b\u3089\u306e\u5f15\u304d\u7d99\u304e\u5f8c\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u5206\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u4e00\u65b9\u3001\u97f3\u58f0\u901a\u4fe1\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u81ea\u793e\u306e\u30d7\u30e9\u30f3\u306b\u57fa\u3065\u304d\u3001AI\u304c\u51e6\u7406\u3057\u305f\u6642\u9593\u306b\u5bfe\u3057\u3066\u5225\u9014\u8ab2\u91d1\u3057\u307e\u3059\u3002 \u4f8b\u3048\u3070\u300110\u5206\u9593\u306e\u901a\u8a71\u306e\u3046\u30616\u5206\u9593\u304cAI\u306b\u3088\u3063\u3066\u51e6\u7406\u3055\u308c\u30014\u5206\u9593\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u51e6\u7406\u3055\u308c\u305f\u5834\u5408\u3001Freshcaller\u306f10\u5206\u9593\u3059\u3079\u3066\u3092\u8ab2\u91d1\u5bfe\u8c61\u3068\u3059\u308b\u4e00\u65b9\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f6\u5206\u9593\u306e\u307f\u3092\u8ab2\u91d1\u5bfe\u8c61\u3068\u3057\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u30011\u5e2d\u3042\u305f\u308a\u306e\u6599\u91d1\u3060\u3051\u3067\u306f\u3001\u901a\u8a71\u30b3\u30b9\u30c8\u3092\u5b8c\u5168\u306b\u63a8\u5b9a\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30d7\u30e9\u30f3\u3084\u63d0\u4f9b\u53ef\u80fd\u5bb9\u91cf\u306f\u5909\u66f4\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002Freshcaller\u306e\u8868\u306f\u3001Synthflow\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u56fa\u6709\u306e\u6761\u4ef6\u3068\u306f\u5225\u306b\u3057\u3066\u3001\u516c\u958b\u65e5\u306b\u306f\u4e21\u65b9\u306e\u60c5\u5831\u6e90\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30d7\u30e9\u30f3\u6bd4\u8f03\u306e\u4e00\u822c\u7684\u306a\u80cc\u666f\u306b\u3064\u3044\u3066\u306f\u3001, <a href=\"https:\/\/www.glbgpt.com\/hub\/best-all-in-one-ai-tools-and-platforms-11-options-compared\/\">\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306eAI\u30c4\u30fc\u30eb\u304a\u3088\u3073\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a> \u30ea\u30f3\u30af\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u304c\u3001\u3044\u305a\u308c\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u4fa1\u683c\u30da\u30fc\u30b8\u306b\u4ee3\u308f\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<h2 id=\"verify-the-freshdesk-ticket-path-separately\" class=\"wp-block-heading\">Freshdesk\u306e\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u7d4c\u8def\u3092\u5225\u9014\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u96fb\u8a71\u30eb\u30fc\u30c8\u3068\u30c1\u30b1\u30c3\u30c8\u30eb\u30fc\u30c8\u306f\u3001\u7570\u306a\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u5931\u6557\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u62c5\u5f53\u8005\u306f\u3001\u901a\u8a71\u304c\u59cb\u307e\u308b\u3068\u3059\u3050\u306bFreshdesk\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u3001\u305d\u306e\u6982\u8981\u3092\u5f8c\u3067\u8ffd\u52a0\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u300c\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u300d\u3092\u30c8\u30ea\u30ac\u30fc\u3068\u3059\u308b\u81ea\u52d5\u5316\u306f\u3001\u901a\u8a71\u306b\u95a2\u3059\u308b\u6709\u7528\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u5b58\u5728\u3059\u308b\u524d\u306b\u5b9f\u884c\u3055\u308c\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u300c\u30c1\u30b1\u30c3\u30c8\u306e\u66f4\u65b0\u300d\u3092\u30c8\u30ea\u30ac\u30fc\u3068\u3059\u308b\u81ea\u52d5\u5316\u306f\u3001\u62c5\u5f53\u8005\u304c\u30e1\u30e2\u3092\u8ffd\u52a0\u3059\u308b\u305f\u3073\u306b\u7e70\u308a\u8fd4\u3057\u5b9f\u884c\u3055\u308c\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30aa\u30f3\u30b3\u30fc\u30eb\u7d42\u4e86\u5f8c\u306e\u6bb5\u968e\u306b\u3064\u3044\u3066\u306f\u3001, <a href=\"https:\/\/www.glbgpt.com\/hub\/can-gpt-summarize-support-conversations-automatically\/\">\u81ea\u52d5\u751f\u6210\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f1a\u8a71\u306e\u8981\u7d04<\/a> \u6709\u7528\u306a\u691c\u8a3c\u306e\u67a0\u7d44\u307f\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u306e\u8a2d\u5b9a\u306b\u304a\u3044\u3066Freshcaller\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u307e\u305f\u306f\u66f4\u65b0\u3057\u305f\u3053\u3068\u3092\u793a\u3059\u8a3c\u62e0\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u627f\u8a8d\u6e08\u307f\u306e\u67b6\u7a7a\u306e\u30c6\u30b9\u30c8\u30b3\u30fc\u30eb\u3092\u884c\u3044\u3001\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u751f\u6210\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c8\u3092\u624b\u52d5\u3067\u78ba\u8a8d\u3057\u307e\u3059\uff1a<\/p>\n\n\n\n<div style=\"overflow-x:auto;margin:20px 0\"><table style=\"border-collapse:collapse;width:100%;min-width:640px\"><thead><tr><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u30b9\u30c6\u30fc\u30b8<\/th><th style=\"padding:9px;border-bottom:1px solid #cfd9d3;text-align:left;background:#e6eee8\">\u78ba\u8a8d\u3059\u3079\u304d\u4e8b\u9805<\/th><\/tr><\/thead><tbody><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u97f3\u58f0\u30cf\u30f3\u30c9\u30aa\u30d5<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u305d\u306e\u547c\u3073\u51fa\u3057\u306f\u3001\u5bfe\u8c61\u3068\u306a\u308b\u4eba\u9593\u306e\u30ad\u30e5\u30fc\u3001\u307e\u305f\u306f\u6587\u66f8\u5316\u3055\u308c\u305f\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u306b\u5230\u9054\u3057\u307e\u3057\u305f<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u30c1\u30b1\u30c3\u30c8\u306e\u4f5c\u6210<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">Freshdesk\u306b\u306f\u3001\u60f3\u5b9a\u3055\u308c\u308b\u901a\u8a71\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u542b\u3080\u30c1\u30b1\u30c3\u30c8\u304c\u5b58\u5728\u3057\u307e\u3059<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u6587\u8108\u306e\u8cea<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u8eab\u5143\u306e\u72b6\u6cc1\u3001\u8981\u8acb\u3001\u304a\u3088\u3073\u672a\u89e3\u6c7a\u306e\u4e8b\u5b9f\u306f\u3001\u5f15\u304d\u7d9a\u304d\u660e\u793a\u3055\u308c\u3066\u3044\u308b<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u81ea\u52d5\u5316\u306e\u7bc4\u56f2<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u30d1\u30a4\u30ed\u30c3\u30c8\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u307f\u304c\u51e6\u7406\u3055\u308c\u307e\u3057\u305f<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u5b9b\u5148\uff08\u8349\u6848\uff09<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u305d\u306e\u7d9a\u5831\u306f\u3001\u975e\u516c\u958b\u306e\u5185\u90e8\u30e1\u30e2\u3068\u3057\u3066\u63b2\u8f09\u3055\u308c\u3066\u3044\u307e\u3059<\/td><\/tr><tr><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u8fd4\u4fe1<\/td><td style=\"padding:9px;border-bottom:1px solid #e2e6e2;vertical-align:top\">\u5225\u9014\u627f\u8a8d\u3055\u308c\u308b\u307e\u3067\u3001\u9001\u4fe1\u6a5f\u80fd\u306f\u7121\u52b9\u306e\u307e\u307e\u3068\u306a\u308a\u307e\u3059<\/td><\/tr><\/tbody><\/table><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u30c1\u30b1\u30c3\u30c8\u306e\u5f62\u5f0f\u304c\u5224\u660e\u3057\u3066\u304b\u3089\u521d\u3081\u3066\u3001Freshdesk\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u8a73\u7d30\u306b\u8a2d\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u4ee5\u4e0b\u306e\u70b9\u306b\u7559\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <strong>\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u8fd4\u4fe1\u3092\u9001\u4fe1\u3059\u308b<\/strong> \u7121\u52b9\u3002\u4ee5\u4e0b\u306e\u5834\u5408\u306f\u627f\u8a8d\u304c\u5fc5\u8981 <strong>\u5185\u90e8\u30e1\u30e2\u3092\u6b8b\u3059<\/strong>, \u3001\u95a2\u9023\u306e\u306a\u3044\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u9664\u5916\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u300c\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u300d\u30c8\u30ea\u30ac\u30fc\u3068\u300c\u30c1\u30b1\u30c3\u30c8\u66f4\u65b0\u300d\u30c8\u30ea\u30ac\u30fc\u3092\u533a\u5225\u3057\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u304c\u7d42\u4e86\u3057\u305f\u5f8c\u306b\u3001\u65b0\u305f\u306b\u4e00\u81f4\u3059\u308b\u30c6\u30b9\u30c8\u30a4\u30d9\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u65b0\u3057\u304f\u4f5c\u6210\u3055\u308c\u305f\u30eb\u30fc\u30eb\u304c\u3001\u4ee5\u524d\u306e\u691c\u67fb\u30c1\u30b1\u30c3\u30c8\u3092\u9061\u3063\u3066\u51e6\u7406\u3059\u308b\u3053\u3068\u306f\u671f\u5f85\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30c6\u30ad\u30b9\u30c8\u8a55\u4fa1\u7528\u306e\u30e2\u30c7\u30eb\u3092\u5225\u9014\u9078\u3076\u969b\u306f\u3001\u99b4\u67d3\u307f\u306e\u3042\u308b\u30d6\u30e9\u30f3\u30c9\u540d\u3067\u306f\u306a\u304f\u3001\u5b9f\u969b\u306e\u8a55\u4fa1\u57fa\u6e96\u3092\u6bd4\u8f03\u3057\u3066\u304f\u3060\u3055\u3044\u3002A <a href=\"https:\/\/www.glbgpt.com\/hub\/best-ai-assistant-tested-ranked\/\">AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u6bd4\u8f03\u30c6\u30b9\u30c8<\/a> \u305d\u306e\u9078\u629e\u306e\u53c2\u8003\u306b\u306f\u306a\u308a\u307e\u3059\u304c\u3001Freshcaller \u30eb\u30fc\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u5225\u9014\u3001\u627f\u8a8d\u6e08\u307f\u306e\u901a\u8a71\u30c6\u30b9\u30c8\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5b89\u5168\u306b\u4f7f\u3048\u308b\u67b6\u7a7a\u306e\u5f53\u76f4\u7d42\u4e86\u5f8c\u306e\u632f\u308a\u8fd4\u308a\u7528\u30d7\u30ed\u30f3\u30d7\u30c8<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee5\u4e0b\u306f\u3001GlobalGPT \u5411\u3051\u306e\u30c6\u30ad\u30b9\u30c8\u30ec\u30d3\u30e5\u30fc\u7528\u30d7\u30ed\u30f3\u30d7\u30c8\u3067\u3042\u308a\u3001Freshdesk API \u30b3\u30de\u30f3\u30c9\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u304b\u3089\u306e\u8fd4\u4fe1\u3084\u30c1\u30b1\u30c3\u30c8\u3078\u306e\u66f8\u304d\u8fbc\u307f\u306f\u3001\u610f\u56f3\u7684\u306b\u5bfe\u8c61\u5916\u3068\u3057\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n\n\n<section data-copy-card=\"freshdesk-voice-ai-agents-freshcaller-copy-1\" style=\"box-sizing:border-box;position:relative;margin:24px 0;padding:20px;border-radius:8px;background:#14251f;color:#eaf4ef\"><strong style=\"display:block;margin:0 96px 10px 0;color:#7fd0b0;font-size:14px\">\u30c6\u30ad\u30b9\u30c8<\/strong><textarea id=\"freshdesk-voice-ai-agents-freshcaller-copy-1-text\" readonly style=\"box-sizing:border-box;width:100%;min-height:170px;padding:14px;border:1px solid #587467;border-radius:6px;background:#1b3028;color:#f4f8f6;font:14px\/1.65 ui-monospace,Consolas,monospace;resize:vertical\">Fictional Freshdesk pilot. Review the call summary below for a private internal note.\nReturn four headings: VERIFIED FACTS, UNKNOWN OR UNVERIFIED, NEXT HUMAN CHECK, DRAFT PRIVATE NOTE.\nThe caller says tracking shows delivered but the parcel is missing. Identity is not verified.\nThe summary does not prove that a human answered the transfer. Do not promise a refund or ETA.\nDo not send a reply, access records, post a note, or claim that the call was resolved.<\/textarea><button type=\"button\" onclick=\"(async()=>{const t=document.getElementById(&#8216;freshdesk-voice-ai-agents-freshcaller-copy-1-text&#8217;),s=document.getElementById(&#8216;freshdesk-voice-ai-agents-freshcaller-copy-1-status&#8217;);try{await Promise.race([navigator.clipboard.writeText(t.value),new Promise((_,r)=>setTimeout(()=>r(new Error(&#8216;timeout&#8217;)),800))]);s.textContent=&#8217;Copied.&#8217;}catch(e){t.focus();t.select();s.textContent=&#8217;Selected. Press Ctrl\/Cmd+C.&#8217;}})()&#8221; style=&#8221;position:absolute;right:20px;top:16px;border:1px solid #709486;border-radius:6px;padding:8px 12px;background:#2e604e;color:#fff;cursor:pointer;font-weight:700&#8243;>Copy<\/button><span id=\"freshdesk-voice-ai-agents-freshcaller-copy-1-status\" aria-live=\"polite\" style=\"display:block;min-height:20px;margin-top:8px;color:#bfd3ca;font-size:13px\"><\/span><\/section>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u30e2\u30c7\u30eb\u306e\u51fa\u529b\u306f\u3001\u78ba\u8a8d\u7528\u306e\u8349\u6848\u3068\u3057\u3066\u306e\u307f\u6709\u7528\u3067\u3059\u3002Freshcaller\u304c\u901a\u8a71\u3092\u8ee2\u9001\u3057\u305f\u3053\u3068\u3001Freshdesk\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u3053\u3068\u3001\u3042\u308b\u3044\u306f\u975e\u516c\u958b\u30e1\u30e2\u304c\u6295\u7a3f\u3055\u308c\u305f\u3053\u3068\u3092\u8a3c\u660e\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u81ea\u52d5\u5316\u3092\u3088\u308a\u5e83\u3044\u8996\u70b9\u3067\u6349\u3048\u308b\u305f\u3081\u306b\u306f\u3001, <a href=\"https:\/\/www.glbgpt.com\/hub\/how-to-use-chatgpt-agent\/\">ChatGPT Agent\u306e\u4f7f\u3044\u65b9<\/a> \u80cc\u666f\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u3053\u308c\u306fFreshworks\u306e\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u753b\u9762\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5171\u540c\u30ec\u30d3\u30e5\u30fc\u4f5c\u696d\u306b\u3064\u3044\u3066\u306f\u3001, <a href=\"https:\/\/www.glbgpt.com\/hub\/an-all-in-one-ai-tool-for-teams\/\">\u30c1\u30fc\u30e0\u5411\u3051\u306e\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3AI\u30c4\u30fc\u30eb<\/a> \u4e0b\u66f8\u304d\u306e\u6bd4\u8f03\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u5225\u306e <a href=\"https:\/\/www.glbgpt.com\/hub\/all-in-one-ai-models\/\">\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3AI\u30e2\u30c7\u30eb\u306e\u6982\u8981<\/a> \u30e2\u30c7\u30eb\u306e\u9078\u629e\u3092\u8aac\u660e\u3059\u308b\u4e00\u52a9\u3068\u306a\u308b\u304c\u3001\u3069\u3061\u3089\u3082\u96fb\u8a71\u3067\u306e\u8ee2\u9001\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u306a\u3044\u3002.<\/p>\n\n\n\n<h2 id=\"troubleshooting-before-expanding-the-pilot\" class=\"wp-block-heading\">\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u62e1\u5f35\u3059\u308b\u524d\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0<\/h2>\n\n\n\n<section data-visual=\"card-grid\" aria-label=\"\u30d1\u30a4\u30ed\u30c3\u30c8\u4e8b\u696d\u3092\u62e1\u5927\u3059\u308b\u524d\u306b6\u3064\u306e\u78ba\u8a8d\u4e8b\u9805\" style=\"box-sizing:border-box;margin:24px 0\"><h3 style=\"margin:0 0 15px;color:#283f36;font:700 21px\/1.3 Georgia,serif\">\u30d1\u30a4\u30ed\u30c3\u30c8\u4e8b\u696d\u3092\u62e1\u5927\u3059\u308b\u524d\u306b6\u3064\u306e\u78ba\u8a8d\u4e8b\u9805<\/h3><div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(235px,1fr));gap:14px\"><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #c7d8d0;border-radius:8px;background:#f2f7f4\"><h4 style=\"margin:0 0 9px;color:#245a49;font-size:16px;line-height:1.35\">Freshcaller\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u306b\u30dc\u30a4\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8868\u793a\u3055\u308c\u307e\u305b\u3093\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u305d\u308c\u304c\u3001\u5358\u72ec\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u306f\u306a\u304f\u3001Freshworks\u3068\u9023\u643a\u3057\u305f\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u30dd\u30fc\u30bf\u30eb\u5185\u3067\u4f5c\u6210\u3055\u308c\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #dcc7cd;border-radius:8px;background:#fbf4f5\"><h4 style=\"margin:0 0 9px;color:#7d3f4d;font-size:16px;line-height:1.35\">API\u30ad\u30fc\u306e\u691c\u8a3c\u306b\u5931\u6557\u3057\u307e\u3057\u305f\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u305d\u308c\u304c\u3069\u3053\u304b\u3089\u6765\u305f\u3082\u306e\u304b\u3001\u3082\u3046\u4e00\u5ea6\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044 <strong>\u96fb\u8a71\u306b\u95a2\u3059\u308bAPI\u306e\u8a73\u7d30<\/strong>, \u3001CRM\u3084\u30c1\u30e3\u30c3\u30c8\u306e\u8a8d\u8a3c\u60c5\u5831\u3067\u306f\u306a\u304f\u3001Freshworks\u306e\u30c9\u30e1\u30a4\u30f3\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #c7d8d0;border-radius:8px;background:#f2f7f4\"><h4 style=\"margin:0 0 9px;color:#245a49;font-size:16px;line-height:1.35\">\u305d\u306e\u9023\u7d61\u306f\u3001\u9593\u9055\u3063\u305f\u30c1\u30fc\u30e0\u306b\u5c4a\u3044\u3066\u3057\u307e\u3046\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306e\u6b63\u78ba\u306a\u7db4\u308a\u3092Freshcaller\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u6bd4\u8f03\u3057\u3001\u4e0d\u660e\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5bfe\u3059\u308b\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #dcc7cd;border-radius:8px;background:#fbf4f5\"><h4 style=\"margin:0 0 9px;color:#7d3f4d;font-size:16px;line-height:1.35\">\u3053\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u306f\u6700\u7d42\u7684\u306a\u307e\u3068\u3081\u304c\u3042\u308a\u307e\u305b\u3093\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u30c1\u30b1\u30c3\u30c8\u4f5c\u6210\u5f8c\u306b\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u8981\u7d04\u3092\u66f8\u304d\u8fbc\u3080\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002new-ticket\u30a4\u30d9\u30f3\u30c8\u306b\u3059\u3079\u3066\u306e\u60c5\u5831\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3068\u4eee\u5b9a\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u66f4\u65b0\u30c8\u30ea\u30ac\u30fc\u3092\u30c6\u30b9\u30c8\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #c7d8d0;border-radius:8px;background:#f2f7f4\"><h4 style=\"margin:0 0 9px;color:#245a49;font-size:16px;line-height:1.35\">\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30ce\u30fc\u30c8\u306e\u91cd\u8907\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">\u81ea\u52d5\u5316\u30d5\u30a3\u30eb\u30bf\u30fc\u306e\u6761\u4ef6\u3092\u7d5e\u308a\u8fbc\u307f\u3001\u3069\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u66f4\u65b0\u306b\u3088\u3063\u3066\u30d5\u30a3\u30eb\u30bf\u30fc\u304c\u4f5c\u52d5\u3059\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u30a4\u30d9\u30f3\u30c8\u306e\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u672c\u756a\u74b0\u5883\u306e\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3068\u306f\u533a\u5225\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/div><\/article><article style=\"box-sizing:border-box;min-width:0;padding:18px;border:1px solid #dcc7cd;border-radius:8px;background:#fbf4f5\"><h4 style=\"margin:0 0 9px;color:#7d3f4d;font-size:16px;line-height:1.35\">\u8cbb\u7528\u898b\u7a4d\u3082\u308a\u304c\u4f4e\u3059\u304e\u307e\u3059\u3002.<\/h4><div style=\"color:#405148;font-size:14px;line-height:1.62;overflow-wrap:anywhere\">Freshcaller\u306e\u901a\u8a71\u6642\u9593\u3001\u5229\u7528\u6599\u91d1\u3001\u756a\u53f7\u8cbb\u7528\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306eAI\u901a\u8a71\u6642\u9593\u3001\u304a\u3088\u3073\u30e9\u30a4\u30bb\u30f3\u30b9\u6599\u3084\u5bb9\u91cf\u6599\u91d1\u3092\u3059\u3079\u3066\u52a0\u7b97\u3057\u3066\u304f\u3060\u3055\u3044\u3002AI\u901a\u8a71\u6642\u9593\u3092\u552f\u4e00\u306e\u8ab2\u91d1\u5bfe\u8c61\u6642\u9593\u3068\u3057\u3066\u6271\u308f\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002.<\/div><\/article><\/div><\/section>\n\n\n\n<h2 id=\"conclusion\" class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4fe1\u983c\u6027\u306e\u9ad8\u3044Freshdesk\u306e\u97f3\u58f0AI\u8a2d\u5b9a\u306f\u3001\u6bb5\u968e\u7684\u306a\u5f15\u304d\u7d99\u304e\u65b9\u5f0f\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002Freshcaller\u304c\u96fb\u8a71\u756a\u53f7\u3068\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7ba1\u7406\u3057\u3001\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u4f1a\u8a71\u3092\u7ba1\u7406\u3057\u3001Freshdesk\u304c\u30c1\u30b1\u30c3\u30c8\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002 \u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u308b\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u306e\u624b\u9806\u306b\u5f93\u3063\u3066\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u3001\u96fb\u8a71API\u30ad\u30fc\u3092\u4f7f\u7528\u3057\u3001\u6b63\u78ba\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u660e\u78ba\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7d10\u4ed8\u3051\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30c6\u30b9\u30c8\u7528\u756a\u53f7\u306b\u5272\u308a\u5f53\u3066\u3001\u8fd4\u4fe1\u306e\u81ea\u52d5\u5316\u3092\u6709\u52b9\u306b\u3059\u308b\u524d\u306b\u30c1\u30b1\u30c3\u30c8\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u67b6\u7a7a\u306e\u30c6\u30ad\u30b9\u30c8\u78ba\u8a8d\u306b\u306f\u300cGlobalGPT\u300d\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u306f\u3001\u96fb\u8a71\u306e\u8ee2\u9001\u3084Freshdesk\u3078\u306e\u66f8\u304d\u8fbc\u307f\u304c\u884c\u308f\u308c\u305f\u8a3c\u62e0\u3068\u3057\u3066\u4f7f\u7528\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.glbgpt.com\/home?inviter=hub_popup&amp;login=1\">GlobalGPT\u3067\u3001\u67b6\u7a7a\u306e\u5f53\u76f4\u7d42\u4e86\u5f8c\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044<\/a> \u6b21\u56de\u306eFreshcaller\u516c\u5f0f\u8a66\u9a13\u3092\u53d7\u3051\u308b\u524d\u306b\u3002.<\/p>\n\n\n\n<h2 id=\"faq\" class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n\n<div data-faq-question=\"Is Freshdesk the phone system in this setup?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u3053\u306e\u69cb\u6210\u306b\u304a\u3044\u3066\u3001Freshdesk\u306f\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u3044\u3044\u3048\u3002Freshcaller\u306f\u96fb\u8a71\u756a\u53f7\u3001IVR\u3001\u304a\u3088\u3073\u901a\u8a71\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002Freshdesk\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u80cc\u666f\u60c5\u5831\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u4f5c\u696d\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Can I use an existing standalone Synthflow account?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u65e2\u5b58\u306e\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3\u7248Synthflow\u30a2\u30ab\u30a6\u30f3\u30c8\u306f\u4f7f\u7528\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Synthflow\u306eFreshworks\u9023\u643a\u306b\u95a2\u3059\u308b\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306b\u3088\u308b\u3068\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306fFreshworks Marketplace\u306e\u30d5\u30ed\u30fc\u3092\u901a\u3058\u3066\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3\u30a2\u30ab\u30a6\u30f3\u30c8\u304b\u3089\u306e\u79fb\u884c\u306f\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Which API key does the integration need?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u3053\u306e\u9023\u643a\u306b\u306f\u3069\u306eAPI\u30ad\u30fc\u304c\u5fc5\u8981\u3067\u3059\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c**\u96fb\u8a71\u7528API\u306e\u8a73\u7d30**\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u3042\u308bFreshcaller\u30ad\u30fc\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002CRM\u30ad\u30fc\u3084\u30c1\u30e3\u30c3\u30c8\u30ad\u30fc\u306f\u4f7f\u7528\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u9023\u643a\u30d5\u30a9\u30fc\u30e0\u306bFreshworks\u306e\u30c9\u30e1\u30a4\u30f3\u3092\u5165\u529b\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<div data-faq-question=\"How does Voice AI Agent Handover decide where to send a call?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u97f3\u58f0AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30cf\u30f3\u30c9\u30aa\u30fc\u30d0\u30fc\u6a5f\u80fd\u306f\u3001\u901a\u8a71\u3092\u3069\u3053\u306b\u8ee2\u9001\u3059\u308b\u304b\u3092\u3069\u306e\u3088\u3046\u306b\u6c7a\u5b9a\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u8a2d\u5b9a\u6e08\u307f\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u9001\u4fe1\u3057\u307e\u3059\u3002Freshcaller\u306f\u3001\u305d\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u3001\u30ad\u30e5\u30fc\u3001IVR\u3001\u30dc\u30a4\u30b9\u30e1\u30fc\u30eb\u3001\u5225\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u81ea\u52d5\u5316\u3001\u307e\u305f\u306f\u901a\u8a71\u306e\u5207\u65ad\u3068\u3044\u3063\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7167\u5408\u3057\u3001\u672a\u77e5\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u306f\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u51e6\u7406\u3092\u884c\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Does Freshcaller keep charging after an AI handoff?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">AI\u306b\u3088\u308b\u30cf\u30f3\u30c9\u30aa\u30d5\u5f8c\u3082\u3001Freshcaller\u306e\u8ab2\u91d1\u306f\u7d9a\u304d\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks\u306b\u3088\u308b\u3068\u3001Freshcaller\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u6642\u9593\u3092\u542b\u3081\u3001\u96fb\u8a71\u56de\u7dda\u304c\u7a3c\u50cd\u3057\u3066\u3044\u308b\u5168\u6642\u9593\u306b\u5bfe\u3057\u3066\u8ab2\u91d1\u3059\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002\u4e00\u65b9\u3001\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001AI\u304c\u51e6\u7406\u3057\u305f\u6642\u9593\u306b\u3064\u3044\u3066\u306f\u5225\u9014\u8acb\u6c42\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n<div data-faq-question=\"Will every completed call create a complete Freshdesk ticket?\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u5b8c\u4e86\u3057\u305f\u901a\u8a71\u3054\u3068\u306b\u3001\u5b8c\u5168\u306aFreshdesk\u30c1\u30b1\u30c3\u30c8\u304c\u4f5c\u6210\u3055\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u305d\u3046\u6c7a\u3081\u3064\u3051\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u30c1\u30b1\u30c3\u30c8\u304c\u4f5c\u6210\u3055\u308c\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u3069\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u3084\u30e1\u30e2\u304c\u53cd\u6620\u3055\u308c\u308b\u304b\u3001\u305d\u3057\u3066\u6700\u7d42\u7684\u306a\u8981\u7d04\u3084\u8a18\u9332\u304c\u3044\u3064\u5229\u7528\u53ef\u80fd\u306b\u306a\u308b\u304b\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is Freshdesk the phone system in this setup?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"No. Freshcaller carries the phone number, IVR, and call routing. 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Enter the Freshworks domain in the integration form.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How does Voice AI Agent Handover decide where to send a call?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The provider sends a configured context. Freshcaller matches it to an action such as a queue, IVR, voicemail, another agent, routing automation, or hangup, with a fallback for unknown context.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Does Freshcaller keep charging after an AI handoff?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Freshworks says Freshcaller charges for the entire time the phone line remains active, including the human-agent portion. 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Verify when the ticket is created, which fields and notes arrive, and when the final summary or recording becomes available.\"\n            }\n        }\n    ]\n}<\/script>\n\n\n\n<aside aria-label=\"\u51fa\u5178\u6ce8\u8a18\" style=\"box-sizing:border-box;margin:28px 0;padding:16px 18px;border-left:4px solid #536c8b;background:#f2f5f8;color:#344659\"><strong>\u30bd\u30fc\u30b9\u5883\u754c\uff1a<\/strong> \u63d0\u4f9b\u3055\u308c\u305f\u53c2\u7167\u30da\u30fc\u30b8\u306f\u3001\u8a18\u4e8b\u306e\u69cb\u6210\u3084\u691c\u7d22\u610f\u56f3\u306e\u628a\u63e1\u306b\u5f79\u7acb\u3061\u307e\u3057\u305f\u3002\u5546\u54c1\u306b\u95a2\u3059\u308b\u52d5\u7684\u306a\u4e3b\u5f35\u306b\u3064\u3044\u3066\u306f\u3001\u8a18\u4e8b\u5185\u306b\u30ea\u30f3\u30af\u3055\u308c\u305f\u516c\u5f0f\u60c5\u5831\u6e90\u306b\u5f15\u304d\u7d9a\u304d\u5e30\u5c5e\u3055\u305b\u3066\u3044\u307e\u3059\u3002GlobalGPT\u306b\u95a2\u3059\u308b\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u95a2\u3059\u308b\u5225\u306e\u89b3\u5bdf\u4e8b\u9805\u3067\u3059\u3002.<\/aside>","protected":false},"excerpt":{"rendered":"<p>Quick answer Freshdesk is the ticketing workspace; Freshcaller is the phone system that owns numbers, IVR, and call routing. A third-party voice platform such as Synthflow or Squawkvoice handles the conversational AI layer. The setup succeeds only when all three layers agree: the number reaches the right agent, the handover context maps to a safe Freshcaller action, and the resulting Freshdesk ticket contains usable context. Start with a test number, a staffed fallback, customer replies disabled, and an approval-gated private-note workflow. In this guide Choose the architecture before touching a phone number Install and connect the voice provider Build the handover workflow in Freshcaller Assign the workflow to a test [&hellip;]<\/p>","protected":false},"author":16,"featured_media":20354,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"How to Set Up Freshdesk Voice AI Agents with Freshcaller (2026)","_seopress_titles_desc":"Learn how to set up freshdesk voice ai agents freshcaller with current sources, practical tests, clear limits, and a safer path from first trial to  Freshdesk Voice AI Agents.","_seopress_robots_index":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-20348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-chat"],"acf":[],"_links":{"self":[{"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/posts\/20348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/comments?post=20348"}],"version-history":[{"count":3,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/posts\/20348\/revisions"}],"predecessor-version":[{"id":20351,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/posts\/20348\/revisions\/20351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/media\/20354"}],"wp:attachment":[{"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/media?parent=20348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/categories?post=20348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.glbgpt.com\/jp\/wp-json\/wp\/v2\/tags?post=20348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}